Field Service Manager at Bsria in Bracknell, England, United Kingdom | Kablio

Role

Description

scheduling

resource planning

kpi monitoring

compliance

client escalation

team development

Oversee scheduling, resource planning, and workforce coverage across the team
Ensure adherence to all regulatory requirements & internal policies including absence management & disciplinary procedures
Contribute to business growth by identifying opportunities for improved service delivery
Provide technical support and assistance to colleagues as required, including, where necessary, outside of normal office hours
Respond effectively to client needs and escalation while ensuring service excellence
Lead, monitor, support and develop Building Performance Engineers, evaluating performance, and taking corrective action when needed
Recruiting, hiring, and training employees including probation management and adherence to performance review processes
Customer focus: maintaining a customer-centric philosophy to ensure satisfaction and loyalty
Monitor KPI's, including completion rates, productivity and resource utilisation
Support engineers with day-to-day operational queries relating to service delivery
Actively contribute to a high-performing, collaborative team
Ensure teams have the necessary technical skills & training
Oversee the effective execution and timely completion of tasks and projects, ensuring superior quality outcomes and operational excellence
Address customer enquiries & complaints in a timely and professional manner
Comply with legal requirements, industry regulations & company policies that are related to health & safety, quality (ISO/IEC 17025, ISO 9001) & operational risks
Offer feedback to support the improvement, streamlining, and implementation of processes
Stay up-to-date with regulatory & technical advancements relevant to the industry & disseminate to stakeholders
Communication: Effectively conveying information to your team, customers and stakeholders
Manage daily operations to maintain efficiency & meet organisational goals
Conduct regular audits and assessments to demonstrate ongoing competency or identify areas for improvement (and comply with regulatory requirements)
Champion a culture of safety, wellbeing, accountability, & continuous improvement & development

Requirements

iso 17025

engineering degree

team management

problem solving

leadership

independent

Accountability: Ability to work independently and meet deadlines consistently
Compliance: Knowledge of laboratory principles, practices, & industry standards including ISO/IEC 17025 & ISO 9001
Proven experience in managing field based service, compliance, or engineering teams
Engineering/ technical degree/ NVQ level 4 or 5 or equivalent industry experience
Demonstrates attention to detail and adherence to quality standards
Problem solving & decision making: Quickly identifying and tackling operational challenges and finding practical solutions
Critical thinking: The capacity to use critical thinking skills to assess situations and make decisions based on available information
Leadership & Team Building: The ability to guide, motivate and develop field technicians
Eye Tests

Benefits

26 Annual Holidays (pro-rata) and additional Bank Holidays
Employee Wellbeing Employee Assistance Programme (24/7 confidential service)
Life Assurance - 4 times annual salary
Electric Vehicle Charging point in the car park
Workplace Pension Scheme
(email address removed) - Online GP Support Services

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1955

Year Established

BSRIA was founded in 1955 and has since grown into a leading global consultancy.

Supporting the built environment with expert services in testing, monitoring, and compliance.
Provides a comprehensive range of technical services, including HVAC, electrical, and building services design, and energy efficiency consultancy.
Involved across multiple sectors, including commercial, residential, and industrial, offering specialized solutions.
Well-regarded for independent testing and research services, ensuring compliance and quality assurance in the design, installation, and operation of building systems.
A legacy of innovation, contributing to industry standards and best practices in energy efficiency and sustainability.
Worked on numerous large-scale projects globally, providing bespoke consultancy services for high-profile clients in both public and private sectors.

Culture + Values

650+ Member Companies

Member‑based Model

Over 650 member companies contribute to the organization, with profits reinvested in research.

8 Global Regions

Global Presence

Operates across eight key regions, including the UK, France, Spain, Germany, China, Japan, Brazil, and North America.

Mission: 'to enable the building services and construction industries and their clients to enhance the value of the built environment, by improving the quality of their products and services, the efficiency of their provision and the effectiveness of their operation.'
Research‑driven guidance production (e.g., statistics bulletins, technical topic guides, illustrated guides) spanning decades

Environment + Sustainability

2022

GHG Footprinting

The company began measuring its GHG footprint across all three scopes and commits to annual public reporting.

50% reduction

Emissions Targets

Seeks to reduce Scope 1 and 2 emissions by 50% and Scope 3 emissions by 42% by 2030, relative to a 2021 baseline.

90% reduction

Long-term Targets

Plans to reduce Scope 1 and 2 emissions by 90% and Scope 3 emissions by 90% by 2040, with residual emissions neutralized for net-zero.

1.5°C aligned

Climate Strategy

Adopts a 1.5°C aligned strategy under the SBTi Net-Zero Standard.

Since 2023, applies an internal carbon price on all Scope 1, 2, and 3 emissions and invests proceeds in global climate solutions beyond its value chain.

Inclusion & Diversity

No publicly disclosed DEI or gender‑related strategy or outcome data on BSRIA’s official website or LinkedIn

Articles

About BSRIA

Careers

BSRIA News

Role

Description

scheduling

resource planning

kpi monitoring

compliance

client escalation

team development

Oversee scheduling, resource planning, and workforce coverage across the team
Ensure adherence to all regulatory requirements & internal policies including absence management & disciplinary procedures
Contribute to business growth by identifying opportunities for improved service delivery
Provide technical support and assistance to colleagues as required, including, where necessary, outside of normal office hours
Respond effectively to client needs and escalation while ensuring service excellence
Lead, monitor, support and develop Building Performance Engineers, evaluating performance, and taking corrective action when needed
Recruiting, hiring, and training employees including probation management and adherence to performance review processes
Customer focus: maintaining a customer-centric philosophy to ensure satisfaction and loyalty
Monitor KPI's, including completion rates, productivity and resource utilisation
Support engineers with day-to-day operational queries relating to service delivery
Actively contribute to a high-performing, collaborative team
Ensure teams have the necessary technical skills & training
Oversee the effective execution and timely completion of tasks and projects, ensuring superior quality outcomes and operational excellence
Address customer enquiries & complaints in a timely and professional manner
Comply with legal requirements, industry regulations & company policies that are related to health & safety, quality (ISO/IEC 17025, ISO 9001) & operational risks
Offer feedback to support the improvement, streamlining, and implementation of processes
Stay up-to-date with regulatory & technical advancements relevant to the industry & disseminate to stakeholders
Communication: Effectively conveying information to your team, customers and stakeholders
Manage daily operations to maintain efficiency & meet organisational goals
Conduct regular audits and assessments to demonstrate ongoing competency or identify areas for improvement (and comply with regulatory requirements)
Champion a culture of safety, wellbeing, accountability, & continuous improvement & development

Requirements

iso 17025

engineering degree

team management

problem solving

leadership

independent

Accountability: Ability to work independently and meet deadlines consistently
Compliance: Knowledge of laboratory principles, practices, & industry standards including ISO/IEC 17025 & ISO 9001
Proven experience in managing field based service, compliance, or engineering teams
Engineering/ technical degree/ NVQ level 4 or 5 or equivalent industry experience
Demonstrates attention to detail and adherence to quality standards
Problem solving & decision making: Quickly identifying and tackling operational challenges and finding practical solutions
Critical thinking: The capacity to use critical thinking skills to assess situations and make decisions based on available information
Leadership & Team Building: The ability to guide, motivate and develop field technicians
Eye Tests

Benefits

26 Annual Holidays (pro-rata) and additional Bank Holidays
Employee Wellbeing Employee Assistance Programme (24/7 confidential service)
Life Assurance - 4 times annual salary
Electric Vehicle Charging point in the car park
Workplace Pension Scheme
(email address removed) - Online GP Support Services

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1955

Year Established

BSRIA was founded in 1955 and has since grown into a leading global consultancy.

Supporting the built environment with expert services in testing, monitoring, and compliance.
Provides a comprehensive range of technical services, including HVAC, electrical, and building services design, and energy efficiency consultancy.
Involved across multiple sectors, including commercial, residential, and industrial, offering specialized solutions.
Well-regarded for independent testing and research services, ensuring compliance and quality assurance in the design, installation, and operation of building systems.
A legacy of innovation, contributing to industry standards and best practices in energy efficiency and sustainability.
Worked on numerous large-scale projects globally, providing bespoke consultancy services for high-profile clients in both public and private sectors.

Culture + Values

650+ Member Companies

Member‑based Model

Over 650 member companies contribute to the organization, with profits reinvested in research.

8 Global Regions

Global Presence

Operates across eight key regions, including the UK, France, Spain, Germany, China, Japan, Brazil, and North America.

Mission: 'to enable the building services and construction industries and their clients to enhance the value of the built environment, by improving the quality of their products and services, the efficiency of their provision and the effectiveness of their operation.'
Research‑driven guidance production (e.g., statistics bulletins, technical topic guides, illustrated guides) spanning decades

Environment + Sustainability

2022

GHG Footprinting

The company began measuring its GHG footprint across all three scopes and commits to annual public reporting.

50% reduction

Emissions Targets

Seeks to reduce Scope 1 and 2 emissions by 50% and Scope 3 emissions by 42% by 2030, relative to a 2021 baseline.

90% reduction

Long-term Targets

Plans to reduce Scope 1 and 2 emissions by 90% and Scope 3 emissions by 90% by 2040, with residual emissions neutralized for net-zero.

1.5°C aligned

Climate Strategy

Adopts a 1.5°C aligned strategy under the SBTi Net-Zero Standard.

Since 2023, applies an internal carbon price on all Scope 1, 2, and 3 emissions and invests proceeds in global climate solutions beyond its value chain.

Inclusion & Diversity

No publicly disclosed DEI or gender‑related strategy or outcome data on BSRIA’s official website or LinkedIn

Articles

About BSRIA

Careers

BSRIA News