eBuilder Technician (Level 1 Specialist)

Description

The specialist will serve as a primary point of contact for Level 1 support, assisting internal and external stakeholders with daily technical issues, user access, workflow compliance, project setup, data integrity, and reporting. This role directly contributes to the efficiency of project delivery, construction documentation management, and digital workflow enhancements across the Engineering Department.

• Troubleshoot workflow inconsistencies, ensuring user permission compliance and folder structure accuracy.
• Provide virtual or in-person training to eBuilder end users and assist with updating training materials.
• Support project and program-level system modifications, including updating data fields, reports, dashboards, templates, and other system functionalities.
• Act as a point of contact between the TCAP main office and Engineering Solutions Document Control Administration.
• Maintain reporting fields related to project lifecycle status and milestones.
• Provide daily eBuilder administrative and technical support for TCAP end users.
• Prepare program and project-level reports and dashboards, supporting multiple internal review groups.
• Support Engineering Help Desk operations as a backup member of the eBuilder and Applications Support Team.
• Participate in the development and testing of new workflows, enhancements, and system features.
• Perform core administrative tasks including project setup, user provisioning, template and mail merge management, and document folder structure updates.
• Document user requirements, use cases, and acceptance criteria for new process build-outs.
• Serve as Level 1 support for troubleshooting issues such as account unlocks, project access, workflow overrides, file uploads/downloads, and general platform assistance.
• Support internal and external users including tenants, design professionals, contractors, construction managers, and Engineering Department staff.
• Assist with transferring information from the TCAP tracker into eBuilder.

Requirements

The eBuilder Technician (Level 1 Specialist) will support the Engineering Department’s Operations Division within the Engineering Records and Document Management (ERDM) Unit. This role plays a key part in ensuring the integrity, accessibility, and standardization of engineering documents through the Agency’s eBuilder platform, specifically supporting the Tenant Construction and Alteration Process (TCAP) Program.

We are proud to partner with the Port Authority of New York & New Jersey (PANYNJ) on high-impact infrastructure and technology initiatives. We are currently seeking talented professionals to collaborate with subject matter experts, project managers, and process owners to deliver critical projects.

• Strong oral, written, and interpersonal communication skills.
• Experience supporting construction project management, document management, or financial reporting systems.
• Experience with data integration or workflow automation tools.
• Experience creating or maintaining Microsoft Power BI reports.
• Proficiency with Enterprise Content Management solutions such as OpenText or SharePoint.
• Bachelor’s degree from an accredited college.
• Ability to prioritize multiple tasks, meet deadlines, and manage shifting priorities.
• Administrator-level knowledge of eBuilder.
• Excellent analytical and conceptual thinking abilities.
• Hands-on experience with eBuilder or other construction management software (eBuilder experience highly preferred).
• Proficiency with Microsoft Office 365 (Word, PowerPoint, Excel).

Benefits

Work Schedule: Hybrid (On-site/Off-site)

• Competitive salary with an extensive benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional growth and advancement.

Training + Development

Interview process

Visa Sponsorship

Security clearance