Concierge

Description

• Tour prospective residents with energy and enthusiasm the Weidner way, when necessary
• Prompt, regular attendance; wear company dress code/uniform & maintain professional appearance at all times
• Maintain and follow up on all communications of traffic in queue, emails and phone calls, when necessary
• Actively promote and encourage residents to participate in events and activities through multiple forms of communication
• Foster and develop community partnerships
• Respond to resident and prospective resident calls and emails promptly in the morning and throughout the day
• Walk marketing tour path, open target viewing apartments, and rent ready apartments, model homes and community amenities
• Assist/Manage amenity scheduling
• Complete tasks in a safe and efficient manner
• Positively interact with residents and prospective residents on a daily basis, establishing friendly rapport and warmly welcoming them into the community and directing them towards their needs
• Maintain in-depth knowledge of community, residents and competitor properties at all times
• Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards
• Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
• Plan, organize and execute a wide range of virtual and in person events and activities for residents
• Answer incoming calls, convert phone calls into walk in traffic, set viewing appointments
• Accepts all incoming packages (mail, floral deliveries, etc.) for residents and delivers promptly

Requirements

• Prior customer service experience required
• Must agree to a criminal background check and sign an agreement for voluntary drug testing
• Yardi and Paycom experience preferred; Willing and able to learn new software programs
• Ability to work outside of normal scheduled hours as needed
• Work effectively and cooperatively in a team environment and/or independently
• Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
• Willing and able to be assigned to other Weidner properties as needed
• Ability to manage multiple tasks at one time
• Able to give professional directions clearly in person, over the phone, email, and text
• Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
• Working knowledge of English; detail oriented, well organized
• Must have access to personal vehicle and/or reliable transportation, at all times

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance