Director of Operations

Description

Responsible for organizing, directing, and controlling operational activities across division, to achieve specified cost and profit objectives and ensure that all work is performed in accordance with contract specifications across our clients.

• Negotiate modifications to compensation or staffing plans based on site specific needs.
• Maintain frequent communication and contact across all client sites via phone calls, emails, and site visits.
• Prepare and develop financial and operational reports weekly and monthly.
• Partner with local and national 3rd party vendors and suppliers for onsite material, supplies and equipment.
• Build and maintain long-term relationships with key decision-makers at all client locations.
• Continuously monitor the overall performance of each site and make appropriate changes as needed.
• Work directly with client and internal teams to ensure billing and collections are processed in a timely manner.
• Comply with all GDI safety policies and procedures; immediately report and investigate any employee accidents or near misses.
• Work closely with supervisors and managers to develop their operational knowledge and management capabilities.
• Assure the delivery and execution of all contracted janitorial services within the division.
• Review financial performance regularly to forecast spend and adjust as needed.

Requirements

• Ability to show judgment and to work independently.
• MUST be located and established in the greater New York City area.
• High integrity and discretion required.
• Able to manage multiple projects with competing deadlines effectively.
• Possess a detailed knowledge of the operations at each site (contract, scope of work, building type, client nuances, etc..).
• Excellent verbal and written communication skills.
• Ability to meet deadlines and make sound decisions in stressful situations.
• 7+ years of multi-unit facility services or building management experience (Commercial Janitorial highly preferred).
• Strong organizational skills.
• Excellent attention to detail.
• Strong customer service and employee relations skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance