Attend Post-loadout Meeting to report status of allocations and collaborate with other departments to resolve issues.
Locate, evaluate and on-board independent installer talent to meet customer demand for soft and hard surface skillsets.
Perform job-site visits each week to evaluate new or developing subcontractor qualifications and opportunities, or projects with customer complaints to assess recommended actions.
Engage with Installation contractors, at job sites, to resolve customer issues, troubleshoot technical questions and address customer change orders.
Audit every project to ensure materials are readily available and the scope of work matches the sales contract.
Handling installer subcontractor complaints and grievances promptly.
Attend Pre-loadout Meeting and report on status, activities, and opportunities each morning.
Liaise between managers, customers and employees.
Monitoring policy and safety compliance measure adherence during loadout.
Direct the allocation of subcontractors to customer projects based on an evaluation of licensure, qualifications and geographic locations utilizing Empire systems.
Ensure timely loadout of installation subcontractors through process management.
Assist with other market initiatives under the direction of the General Manager.
Approve or decline subcontractor change order requests in a timely manner.
Regularly evaluates customer satisfaction of subcontractors’ installation work product and makes recommendations for continued allocation of opportunities.
Foster a strong working relationship with installation contractors, focusing on creating a culture of feedback, coaching, and continuous improvement.
Manage loadout operations for carpet and/or hard surfaces with a target of fifteen minutes per installer subcontractor.
Controlling the flow and distribution of materials and supplies allocated to customer jobs and ensuring appropriate return and accounting in Empire’s systems of that inventory.
Coach installer subcontractors to ensure that Empire achieves customer delivery expectations.
Manage the scope and monetary impact of change orders with customers and gain approval to proceed-- securing payment for added installation scope from customers, updating paperwork and facilitating payment processing.
Setting, adjusting and approving installer subcontractor labor pay additional charges for scope changes on-site at customer locations.
Providing for the safety and security of employees, installer subcontractors and Empire property during loadout.
Collaborate with customers, installer subcontractors, customer service and management to solution customer complaints relative to installation.
Requirements
high school
driver's license
bilingual
estimating
microsoft
flooring
Team Player and supports positive subcontractor rapport
High School Diploma or equivalent
Valid Driver’s License
Bilingual fluency in English and Spanish preferred
Experience with material take-offs, additions and estimating competency is a plus
Working knowledge of home improvement codes, permitting and licensing requirements is preferred
Strong problem solving and negotiation skills
Strong computer systems skills including all Microsoft applications and order management software programs
Proficient in the fundamentals of carpet and flooring installations
Strong ability to effectively communicate in written, verbal and presentation formats
Benefits
Incentive Plan.
Professional development & career advancement opportunities.
Wellness program.
Paid time off and holiday pay.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1959
Year of Establishment
The company was originally established in 1959 in Chicago, beginning as a small plastic-cover business.
Rebranded in 2003
Year of Rebranding
The company underwent a rebranding to 'Empire Today' in 2003, introducing its memorable jingle and shop-at-home model.
$1 Billion Revenue
Annual Revenue
The company generates approximately $1 billion in annual revenue through its operations across over 70 U.S. markets.
Typical projects include full home and commercial flooring installs featuring carpet, hardwood, laminate, tile, vinyl or window treatments.
Its standout advantage is next-day professional installation after same-day in-home consultation, bringing retail to customers’ doors.
Strikingly, its iconic ‘Empire Man’ mascot and jingle have become cultural touchstones recognized nationwide.
Culture + Values
Customers First: We put our customers first and act with a sense of urgency to satisfy them.
Golden Rule: We treat customers, contractors, and co-workers the way we would want to be treated.
Integrity: We build trust through integrity.
Personal Ownership: We take personal ownership and work together to drive financial results and celebrate our successes.
Making it easy: Everyone should have an easy experience updating their home.
Environment + Sustainability
Six Million Pounds
Carpet Waste Diverted
Over six million pounds of carpet waste were diverted from landfills in the first year of the company's recycling initiative.
Offers eco-friendly carpets made from recycled materials (e.g., plastic bottles) and low-VOC products to improve indoor air quality.
Provides sustainable flooring and window treatment options (e.g., honeycomb blinds) that reduce home energy consumption.
Inclusion & Diversity
5th percentile diversity rating
Diversity Score
The company ranks in the bottom 5% of similar-sized companies in terms of diversity.
-28 eNPS score
Employee Sentiment
Employee Net Promoter Score reflects low engagement, with 55% detractors and 27% promoters.
We’ve built an inclusive economy where employees and contractors have equal access to opportunity.