Product Claims Specialist

Description

• Monitor e-mail and mail for receipt of subrogation or litigation paperwork and request / file needed information; communicate with Delta and Masco personnel as needed to resolve
• Stay up to date on product changes and new products that are introduced
• Work with product development teams on coordination of product field trials
• Review Product Return data in Smartsheet and update the submitted data as needed
• Elevate issues within Delta Faucet Company when necessary
• Monitor and respond to on-line portal concerns professionally and efficiently
• Submit returned product to Delta’s test lab for evaluation when needed to evaluate product performance
• Communicate directly with customers, consumers, Contact Center employees, and sales personnel
• Work with Delta Faucet’s engineers and other technical resources to understand potential product issues and resolution
• Evaluate Level 1 Product Returns and determine if the claim should be dispositioned or submitted to Delta’s test lab for further evaluation
• Address consumer or customer dissatisfaction with care, patience, and concern
• Review returned products and call data to take next steps to resolve a customer’s issue
• Leverage internal information to answer questions from customers and internal personnel; questions can be both general and technical in nature
• Request inspection of in-house stock when there is a potential non-conformance

Requirements

• A consistent track record of successfully completing assigned responsibilities without direct supervision required
• The candidate must possess strong written and verbal communication skills and must exhibit a high degree of professional excellence characterized by good judgment, initiative, and a high standard of ethics
• The ideal candidate will possess a degree from a 4-year college or university and customer service experience
• The demonstrated ability to handle multiple tasks concurrently with attention to detail is required
• Respond positively when faced with fast-paced decision making
• Proficient use of software, including the use of Microsoft products and Smartsheet, is required; SAP and Salesforce experience are a plus
• Working knowledge of Delta’s products or plumbing products is desired

Benefits

• Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.

Training + Development

Interview process

Visa Sponsorship

Security clearance