International Senior Sales Adviser

Description

• Promote Group mortgage arrangements, including referral to IMA, managing transactions and ensuring timely completions.
• Effectively manage the CRM database, i-Sales as directed by your Sales Manager.
• Undertake appropriate training on PCI DSS at induction and then ongoing as required / stated by the business.
• To handle complaints as requested by Sales Manager.
• Be seen as a mentor to underperforming sites /Sales Advisors – to troubleshoot / offer solutions /work shadow.
• To research marketing potential as requested by Sales Manager.
• Keeps up to date with new thinking including legislation, economic conditions and technology
• To train new Sales Advisors – and mentor them on going until full Sales Advisor standard is achieved.
• Conduct local and market research, and competitor analysis in line with OFT guidelines in order to demonstrate up to date and extensive knowledge and awareness of the local area, amenities and current market.
• Communicates and negotiates persuasively – capable of influencing others assertively, building rapport with customers
• Maintain effective relationships with relevant internal colleagues and external contacts, in particular, Sales Manager and Site Manager.
• To attend marketing events for coming soon sites/ and any events organised by Division.
• Encourages and supports people in the team, sharing knowledge and best practice
• Provide expertise in the Company’s house types, specs, extras and procedures.
• Processing of credit and debit card transactions or use of card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
• To deputise for Sales Manager absence e.g. holidays / rota days off – to attend meetings on behalf of their behalf, e.g. Divisional meetings / sales reporting/ staff challenges etc.
• Take responsibility for maintaining the presentation of show homes, completed product and the sales office to the agreed standard, and ensure that adequate on-site and off-site signage is maintained.
• Ensure that all paperwork and site administration is up to date, and required reports are completed within deadlines. Provide weekly management internal reports and updates to line management.
• Apply a to date working knowledge of all legal requirements e.g. Consumer Protection from Unfair Trading (2008), CML, H&S, DPA and Consumer code.
• Ensure full compliance with Sales and Marketing key processes, tools and approaches e.g. Prada, Single Sales Principle.
• To champion group and divisional initiative’s / supporting any change implementation.
• Match all Group schemes available to seek to secure the maximum possible sales, ensuring that all customers are qualified.
• To champion initiatives on going e.g. data force / mystery shop / customer service.
• Compile competitor reports on behalf of Sales Manager as requested.
• Look after all prospective/existing purchasers in a welcoming, professional and efficient manner, delivering exceptional customer service.
• To collate and share best practise across the Division and wider group.
• Contribute PR / marketing proposals to Sales Manager.
• To be a champion of Employee engagement- canvassing views of Sales Advisors and offering solutions.
• Maximise profits by achieving new home sales, as well as Extras to suitable clients in line with agreed targets e.g. legal completions, average selling price.

Requirements

• Able to build relationships across functions, internally and externally
• Experience of delivering sales in a service environment e.g. housebuilding, retail, hospitality, banking, estate agency
• Excellent communication skills
• Flexible with working pattern, must be able to work weekends and bank holidays
• Able to build commercial relationships
• Understands and acts upon customer needs to maintain Company reputation
• IT literate
• Capable of influencing others
• Able to remain calm and controlled under pressure

Benefits

• Competitive Bonus Scheme
• Annual Medical Health Assessment
• Choice of Flexible Benefits
• 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
• Private Medical Cover - Single Cover
• Enhanced Family Friendly Policies
• Competitive Salary

Training + Development

Interview process

Visa Sponsorship

Security clearance