Resident Services Coordinator I- 90015 (Plaza)

Description

• Occasional local travel to corporate office and other TRM locations, program and services in the community, meetings held at other TRM locations and visits to local hospitals, Skilled Nursing Facilities (SNF), Assisted Living and rehabilitation facilities as needed.
• Facilitate language services to residents with limited English proficiency via the approved company translation services.
• Serves as resident advocate when an issue arises that affects their daily lives or well-being.
• Liaison with community, creates awareness of the resident services program and develops partnerships to support the residents.
• A member of the on-site team to ensure residents understand regulatory and lease agreement requirements, i.e., annual recertification documents, REAC/NSPIRE unit inspections, and reasonable accommodation/ modification requests/ orders.
• Timely submittal of required reports that include semi-monthly management, monthly frail, and at-risk reports, as outlined in the Operational Policies and Procedures Manual (OPPM) and HUD.
• Develops resource directories for the housing community by working with property management team on outreach process and educates residents about community programs and resources.
• Creates annual calendars for ongoing education, wellness programs, compliance presentations for residents.
• Initiates 504 process for reasonable accommodations and modifications to address residents needs and manages process to ensure timeliness of completion. Works with the 504 Coordinator and maintenance staff, as needed based on approval or denial of accommodation by completing the process with a written notification to resident of the final resolution of 504 request.
• Maintains necessary data using AASC Online; case management, progress updates, to include interactions, program participation, and sentinel events (falls, emergency department visits).
• Makes appropriate referrals to service providers on behalf of residents.
• Support and coordinate care for discharged residents as they transition back to their apartments. Develop networks with family and friends to support residents.
• Prepare a Supportive Services Plan. The plan must include: [1] activities and services that facilitate safely aging in place by helping participants proactively address their health and social support needs; [2] provide an ongoing benefit to maximize the impact of the funds; and [3] include the use of evidence-based programming (EBP) or evidence-informed programs.
• Provides support to residents, to include eviction, crisis prevention, and conflict resolution.
• Supports the Resident Services Supervisor in preparing and writing grants, proposals, applications, and reporting.
• Provides case management by assessing resident’s need with self-disclosed care needs; updates support/needs in response to changing needs as residents age in place.
• Maintains personal resident information in accordance with applicable privacy and confidentiality requirements per policy and HUD requirements.

Requirements

• Ability to multi-task and establish priorities in a sometimes busy and stressful environment.
• Familiar with AASC Online and HUD provided Software; not preferred.
• Ability to establish positive and collaborative relationships with residents, staff, and community-based providers.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet.
• Experience working with older adults and special need individuals.
• Ability to advocate, organize and problem-solve.
• Understanding the needs of low-income older adults and persons with disabilities in a sensitive manner.
• Must have a valid California Driver’s License, proof of current vehicle insurance and driving record that meets TELACU Industries insurer’s criteria; must be able to use own vehicle in the course of work.
• Familiarity and understanding of working with individuals with mental health needs.
• Bilingual English/Spanish preferred
• Bachelor’s degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience.
• Ability to communicate in understandable lay language at appropriate literacy and cognitive level ability by residents, both verbal and written communications.
• Disciplined to be self-starter, work independently, and be part of a team.
• Strong verbal, written, and interpersonal communication skills.
• Cultural competency with diverse populations, individuals from different ethnic and racial backgrounds, including working with non-English speaking adults.
• Must respond to calls and/or after hours or weekends as needed by the assigned housing community.
• Knowledge of program and services to support the elderly and special needs population.

Benefits

• Vision PPO insurance option
• Company Paid Long-Term Disability
• 401 (k) Retirement Plan with generous employer match
• Company Paid Employee Assistance Program (EAP)
• Paid Time Off for Vacation, Sick and Holidays
• Dental coverage options: Dental HMO (DMO) and PPO
• Education Reimbursement
• Medical health coverage options: Limited HMO, Full HMO and POS
• Company Paid Basic Life/ AD&D Insurance
• Colonial Voluntary Supplemental Insurance Options
• Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
• Voluntary Supplemental Basic Life/ AD&D Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance