Receptionist

Description

The Receptionist is the first point of contact within the dealership, for visitors and customers and ensures the highest level of Customer Service is provided. This job is responsible to greet customers, determine their needs, and personally transfer the customer to the responsible Sales/Service representative at the dealership

• Check for pending service measures and unfinished work for chance customers.
• Check and document data privacy statements from the customer and advising or explaining all necessary in-formation on the data privacy statement.
• Receive customer requests, direct customers to the required colleagues and offer alternative, substitute services for customers without appointments.
• Support colleagues responsible for the Sales, Service, and back-office departments in all customer contact and support processes which includes organisational and administrative tasks.
• Control customer queries and ensure, by means of direct forwarding to the responsible contact person, that these customer queries are processed professionally.
• Receive and document customer data by using the dealership Dealer Management System (DMS) or databases for customers without appointments.
• When customers arrive without an appointment, support with the filing or a preliminary order or a workshop order as well as to update the vehicle and customer database. This involves opening a preliminary order or a workshop, checking and updating the vehicle and customer history details.
• Coordinate all necessary documents and discuss these documents with the customer.
• Check the capacity of the Certified Service Advisors and assigning them any customers that arrive without appointments. Walk the customer over or direct them to the waiting area
• Receive vehicle keys and vehicle documents from the customer.
• Actively offer and introduce the differentiation options for customers without appointments (if these are offered in the dealership).
• Check, update and, where necessary, create new customer information and vehicle-related data in the internal DMS.
• Offer active reception with explanation of the benefits.

Requirements

Work Experience

Educational Qualification Training

• Excellent interpersonal and communication skills.
• Excellent English language skills (written and spoken)
• MS-Office Skills.
• Flexible approach to work and able to adapt and thrive in a changing environment.
• 1-3 years of experience in the automotive industry
• High school diploma

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance