Client Account Manager

Description

This role sits at the core of how we support and grow our clients. You won’t own a portfolio from day one, instead, you’ll operate as a jack-of-all-trades across client management, supporting Strategic Partnerships Directors, ensuring flawless execution, spotting growth opportunities, and helping deliver the exceptional experience ArchiPro is known for.

You will work across the full ArchiPro client ecosystem, supporting senior client leaders and helping drive commercial outcomes.

• Work with internal teams across editorial, creative, marketing, and performance
• Prepare monthly performance reports for senior client leads
• Handle incoming requests, questions, and updates with speed and accuracy
• Build credibility by helping clients understand visibility, engagement, and growth metrics
• Ensure every client interaction is timely, professional, and aligned with our service standards
• Identify opportunities for upsells, cross-sells, and campaign upgrades
• Support Strategic Client Directors with proposal creation and pitch preparation
• Collaborative - you work seamlessly with senior client leads and cross-functional teams
• Own internal processes: briefs, tracking, reporting, client documentation
• Maintain impeccable attention to detail across all client deliverables
• Keep campaigns on track, manage timelines, and ensure smooth delivery
• Coordinate campaign setups, briefs and schedules
• Manage day-to-day coordination, follow-ups, task tracking, and client comms
• Analyse platform and pixel data to uncover insights and recommend actions
• Improve workflows, templates, and efficiency alongside senior leadership
• Contribute to monthly and quarterly revenue targets
• Support Strategic Partnership Directors across their portfolio of supplier and professional clients

Requirements

ArchiPro. Where exceptional client experience meets high-performance execution.

If you’re commercially sharp, operationally disciplined, and thrive in a fast, high-volume environment, you’ll be right at home here.

• Solution-oriented - you take feedback and turn it into action
• High-performing and fast - you move quickly without losing quality
• Ability to analyse data and turn it into clear insights
• Experience in campaign delivery, digital platforms, SaaS, or media (bonus)
• Strong organisation, prioritisation, and follow-through
• Present findings clearly and concisely (written or verbal)
• Strong presentation and communication skills
• Commercial thinking, seeing opportunities, not just tasks
• Manage high volumes of work with tight organisation and calm precision
• Clear communicator - you’re concise, confident, and compose
• A team-first mindset and willingness to jump in wherever needed
• Experience working with clients in a high-volume environment
• 2–5+ years in account management, client service, project coordination, or similar

Benefits

This role is designed as a development pathway. As you master the fundamentals and prove consistent commercial impact, you will have the opportunity to grow into a full Partnerships Director role and eventually manage your own portfolio of clients.

Growth Path

• Gain strong understanding of ArchiPro’s value drivers, analytics, and commercial levers

Training + Development

Interview process

Visa Sponsorship

Security clearance