IT Infrastructure Specialist/Lead (Business Solutions)

The Infrastructure Technology Specialist/Lead supports the Infrastructure Services team in designing, delivering, and maintaining infrastructure components that enable business solutions across Far East Organization.

• Assist in developing network, voice, and security architectures, with emphasis on Cisco Meraki (Wi-Fi, switching, and firewalls).
• Prepare technical proposals and documentation, and present solution options to internal stakeholders.
• Assist in managing vendor performance to ensure service levels, cost effectiveness, and quality delivery.
• Support the design and implementation of infrastructure solutions for new property developments, hotel openings, and business initiatives..
• Collaborate with internal teams and external vendors to ensure solutions meet technical and business requirements.
• Work closely with other Infrastructure Leads, the Operations team, and Engagement Managers to resolve escalated issues, ensure service continuity, and maintain overall system reliability.
• Support governance and security activities, including compliance checks, access management, and audit documentation.
• Support day-to-day operations across infrastructure platforms (networking, compute, storage, cloud, and security).
• Participate in integration design between infrastructure systems and hospitality-related applications (HSIA, IPTV, PABX, Door Lock, CCTV).
• Participate in system health reviews and identify opportunities for operational improvements.

Solutioning and Design (≈70%)

Preferred Certifications

Operations, Governance, and Security (≈30%)

This role is suitable for a technically strong infrastructure professional who has gained hands-on experience and is ready to take on broader responsibilities in solution design, vendor management, and team collaboration. This position provides a pathway toward future roles in infrastructure management or solution leadership. You will gain direct exposure to project delivery, vendor engagement, and infrastructure standardization initiatives across multiple business units, including Hospitality, Retail, and Real Estate.

• Experience working with vendors and service providers, reviewing technical proposals, and coordinating delivery.
• Cisco Meraki Associate or Specialist certification
• Exposure to cloud-managed networks, enterprise platforms, and modern security frameworks.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3 to 6 years of experience in IT infrastructure design, implementation, or operations, preferably in hospitality, real estate, or similar environments.
• Able to communicate clearly with both technical and non-technical stakeholders.
• Good documentation, analytical, and problem-solving skills.
• Familiarity with hospitality infrastructure systems such as HSIA, PABX, IPTV, Door Lock, and CCTV.
• Strong technical knowledge in networking technologies, especially Cisco Meraki.
• Working knowledge of Microsoft Azure and security fundamentals (firewall policies, access control, vulnerability management).
• CompTIA Network+ or Security+
• CCNA or equivalent
• Organized, dependable, and proactive in follow-up and execution.

Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, family care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower you in your engagement with the wider community by providing varied activities to experience different opportunities to serve and contribute to the community.

• Collaborative team culture with mentorship from experienced Infrastructure Leads.
• Opportunities to work on diverse and visible projects, including new hotel openings and infrastructure upgrades.