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Director of Catering and Conference Services
Highgate
Drive catering sales, manage events, maintain client relations, ensure profitable operations.
6d ago
$75,000 - $95,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Denver, CO
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
What you would be doing
reporting
account management
event planning
vendor coordination
pricing management
training
- Use feedback from client evaluations to improve service and quality.
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
- Manage the function diary and adjust space in order to ensure maximum potential revenue.
- Prepare and submit required reports in a timely manner.
- Manage existing accounts and follow up with client re-solicitation to capture future business.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maintain a warm and friendly demeanor at all times.
- Respond to Catering inquires immediately.
- Maintain pricing integrity and propose upscale menus for clients.
- Work with other F&B managers and keep them informed of F&B issues as they arise.
- Plan and execute holiday and special events.
- Participate in required M.O.D. program as scheduled.
- Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Interact with outside planners, vendors for event setup.
- Use the Partnership Agreement to meet client needs.
- Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)
What you bring
delphi
windows
spreadsheets
hotel ops
communication
4+ years
- Must be able to maintain confidentiality of information.
- Proficiency in Delphi preferred.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
- Know sleeping room configurations and types.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Be visible on the floor and assist staff as needed during functions.
- Know meeting room setups and capabilities.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- At least 4 years of progressive experience in a hotel or a related field; or a 2 year college degree and 3 or more years of related experience; or a 4year college degree and at least 2 year of related experience.
- Flexible and long hours sometimes required.
- In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as Dental and Vision to full-time associates. Retirement 401k Program is open to both full-time and part- time staff who qualify.
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Interview process
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Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
- Specializes in identifying and unlocking value across the hospitality and real estate sectors.
- Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
- Expertise includes hotel operations, development, asset management, and investment strategies.
- Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
- Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
- Known for innovative strategies and the ability to transform and enhance real estate properties.
- Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
- Commitment to excellence in hospitality
- Innovation through technology and operational efficiency
- Creating memorable guest experiences
- A culture of respect, integrity, and professionalism
- Collaborative team environment
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
- Commitment to reducing carbon footprint
- Investment in energy-efficient technologies
- Water conservation programs
- Sustainable sourcing and waste reduction efforts
- Focus on creating an inclusive and diverse workforce
- Gender balance initiatives, with a focus on leadership roles
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