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Customer Service Warranty Representative
Kb Home
Schedule subcontractors, process warranty claims, and orient homeowners.
2d ago
$80,000 - $85,000
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bonney Lake, WA
Field
Company Size
3,000 Employees
Service Specialisms
Homebuilding
Residential Construction
Property Development
Design
Project Management
Construction Services
Sector Specialisms
Residential
Single-family homes
Attached homes
Detached homes
Townhomes
Condominiums
Urban in-fill
Mixed-use projects
Role
What you would be doing
csi management
warranty claims
quality walks
subcontractor oversight
decision-making
homeowner orientation
- Makes quick and accurate decisions based heavily on facts, data and/or metrics
- Manage CSI for assigned communities (active as well as closed out).
- Attend and participate in weekly team meeting to ensure all goals are met.
- Complete all warranty claims within 7 days.
- Periodically works in outdoor weather conditions (for roles in Construction/Customer Service/Land/Sales)
- Hold subcontractors accountable for their work.
- Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company
- Conduct quality walks on each home to ensure KB Home standards are met.
- Facilitate construction warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfaction.
- Schedule and complete post close visits at 10 days, 30 days, 60 days, 6 months, 11 months & 18 months
- Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.
What you bring
high school
associate degree
microsoft office
erp
leadership
customer service
- Ability to stand or sit for extended periods
- High school degree or equivalent required
- Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required
- Maintain a CSI of 98% or above
- Ability to observe details at close range and communicate information so others will understand
- Associates or Bachelors degree preferred
- Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented
- Strong people skills, including the capability to handle various personalities and develop professional relationships
- Ability to move about work location
- Homeowner Communication
- Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
- Proven ability of being customer centric by seeking solutions from the customer’s perspective
- Ability to transport and move up to 20 lbs and move as needed (for roles in Construction/Customer Service/IT/Land/Marketing/Sales/Studio)
- Ability to drive/travel as needed
- Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook.
- Ability to walk up and down stairs
- Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate
- The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
- Ability to work the “On-Call” program when needed (respond to emergency calls or other issues during off-hours)
- Strong experience in delivering high quality customer service programs. Previous ERP database experience a plus!
- 1 - 2 years of construction experience with a production homebuilder preferred
- Optional Flexible Spending Accounts for healthcare and dependent care
- Medical, Dental and Vision
- Base Salary: The expected base pay range for this position is $80,000-85,000 per year depending on experience, paid semi-monthly.
- Paid Time Off – vacation (10-20 days per calendar year based on years of service), sick leave, bereavement leave (3-5 days), jury duty (up to 5 days), and paid holidays (11 total per year)
- Work full-time schedule with flexibility for overtime when necessary
- Monthly mobile phone stipend
- Bonus: This position is eligible for a bonus program
- 401K Plan with Company match (vesting percentage based on years of service)
- Life Insurance, business travel accident, optional insurance (paid by employee) for disability, supplemental life, AD&D, and critical illness
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1957
Year Established
The company was established in 1957, marking its long history in residential homebuilding.
- Specializes in constructing personalized, energy-efficient homes that reflect customers' lifestyles.
- Operates across multiple regions, offering homes for first-time buyers, move-up buyers, and active adults.
- Business model includes construction and sale of homes, with a focus on sustainability and affordability.
- Recognized for innovation in building energy-efficient homes, helping customers save on utilities.
- Expanded offerings with a variety of home designs catering to modern preferences and growing family needs.
- Strong financial track record, consistently reporting solid growth and performance in the housing market.
- Collaborates with homebuyers to create homes that match their unique tastes and requirements.
- Committed to modernizing the homebuilding process with advanced technologies and green construction techniques.
#1 Ranked
Customer Satisfaction Ranking
The company maintains the top spot in national homebuilder rankings according to third-party buyer surveys.
- Built strong, personal relationships with every customer
- Create an exceptional homebuying experience
- Offer homebuyers the ability to personalize their home based on what they value at a price they can afford
200,000 ENERGY STAR homes
ENERGY STAR Certified Homes
The company has built over 200,000 ENERGY STAR-certified homes, surpassing any other builder.
$1.3B utility savings
Utility Bill Savings
Since 2000, homeowners have saved an estimated $1.3 billion on utility bills due to energy-efficient homes.
45 HERS Index (2024)
Energy Efficiency Score
The company achieved a 2024 average HERS Index score of 45, representing 55% more efficient homes compared to a typical 2006 home.
2.1B gallons saved
Water Conservation
Installed 1.2 million WaterSense fixtures, conserving approximately 2.1 billion gallons of water annually.
- Reduced average home GHG emissions by 0.5 metric tons/year (~8%) by 2025, improving the national average HERS Index from 50 (2020) to 45 (2025).
- Built over 26,000 WaterSense/Water Smart homes.
- Delivered ~20,900 solar homes since 2010, with around 3,000 in 2023.
- About 38% of homes delivered in 2023 were all-electric, with each home producing ~1.7 metric tons CO₂ less annually (~3,800 lb CO₂).
- As of November 2023, ~90% of California model homes and sales offices are powered by solar.
67%
Diverse Homebuyers
This reflects the inclusion of individuals from diverse backgrounds in the company's homebuyer demographic for the year 2023.
74%
First-Time Buyers
This percentage represents first-time or first move-up buyers among the company's 2023 homebuyer demographic.
- Women in leadership: [Data not available]
- BIPOC representation: [Data not available]
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