Residential Drain Technician

Description

• Perform residential drain cleaning using cable machines, high‑pressure jetting, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems.
• Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.
• Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow.
• Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues.
• Communicate findings, recommended services, and repair options to homeowners in a friendly, professional manner.
• Prepare accurate service estimates and educate customers on long‑term solutions such as sewer repair, replacement, or preventative maintenance plans.
• Document work performed, update job notes, track service history, and manage customer interactions using Service Titan.
• Maintain drain‑cleaning equipment, follow safety protocols, and ensure compliance with local codes and industry standards.
• Deliver exceptional customer service, resolve concerns promptly, and ensure a positive experience from start to finish.
• Exhibit attention to detail for accurate diagnosis and adherence to safety and code standards.
• Maintain a customer‑focused mindset with professionalism and a positive attitude.

Requirements

Total Mechanical Systems, a leading provider in the Apex Service Partners network, is seeking a Residential Drain Technician to advance their career. The role focuses on residential drain cleaning, problem‑solving, and delivering excellent customer service while encouraging technical growth. Candidates should be motivated, skilled, and take pride in their work.

• Have 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role.
• Hold a J license in the state of Connecticut.
• Proficient with cable machines, jetters, sewer cameras, locators, and other drain‑cleaning tools.
• Experience with Service Titan or similar field‑service software is preferred.
• Demonstrate strong communication skills with customers and team members.
• Possess a valid driver’s license with a clean driving record.

Benefits

The position offers comprehensive medical, prescription, dental and vision insurance, disability and term life coverage, a matching 401(k) plan, ongoing training, and generous paid holidays and PTO to support work‑life balance.

Training + Development

Interview process

Visa Sponsorship

Security clearance