Associate Specialist, Operations Services at American Water in Carnegie, PA | Kablio

Role

Description

due diligence

acquisition integration

project delivery

operational improvement

customer service

data analysis

Assist with the due diligence and integration of new acquisition targets and closed acquisition transactions, as requested.
Lead and/or support the delivery of projects to drive operational improvement and standardization.
Support the provision of state-owned customer service-related activities to deliver high-levels of customer service and address customer complaints.
Analyze state- and district-level operational performance data provided by the centralized Operational Performance and Planning team, to identify opportunities for performance improvements within the assigned state of responsibility.
Provide support for state operations in the effective adoption and use of company-defined standardized operational systems.

Requirements

project management

bachelor's

water

2+ years

contract admin

interpersonal

Excellent written and verbal communication skills (e.g., fluency in report writing and presentations).
Good knowledge of water and/or wastewater system state and federal regulatory requirements and standards.
2+ years’ experience with a bachelor’s degree or 8+ years’ experience without a bachelor’s degree in utility operations, customer service, or project management roles.
Basic project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities, managing concurrent projects).
Business acumen and judgment; knowledge of company procedures, policies and operations; knowledge of Change Management methodologies and techniques.
Project Management certification preferred
Core professional competence in Service Delivery and project management within a related field, knowledge of utility operations, maintenance, and/or capital program management/delivery.
Water / Wastewater experience preferred.
Bachelor’s degree in engineering, business, or related field desired. Equivalent role-related work experience in lieu of a degree will be considered.
Knowledge of contract administration.
Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)
Working knowledge of new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines.

Benefits

Primarily indoor office environment
Minimal local/regional travel.
Hybrid work schedule, 3 days in the office 2 days offsite.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 1886

Year Established

The company was founded in this year, marking the beginning of its journey in water and wastewater services.

14M+ People

Serve Millions Daily

The company delivers water and wastewater services to over fourteen million people across the United States.

24 States

National Presence

The company operates and provides essential water services in a significant portion of the U.S., covering two dozen states.

130+ Years

Legacy of Excellence

With over a century of experience, the company has built a reputation as a leader in water systems and operations.

Provides vital water and wastewater services, ensuring communities have access to clean water.
Has a long history of managing water infrastructure in partnership with municipalities.
Recent projects include modernizing infrastructure, expanding service coverage, and improving water treatment facilities.
Known for innovation in water management, offering sustainable solutions to modern water challenges.
A trusted provider for residential, commercial, and industrial customers across the U.S.

Culture + Values

Safety first – safety is our top focus for every employee, customer and community we serve.
Trust, dignity & respect – being dependable, honest, transparent and accountable; ensuring everyone is acknowledged, heard and empowered to thrive.
One team – leveraging our size, scale and expertise to act as a cohesive team working towards a greater purpose.
Environmental leadership – delivering clean, safe, reliable and affordable services while acting as a trusted steward of our most precious resource.
High performance – committed to excellence in everything we do, executing to the best of our abilities and addressing issues quickly and transparently.

Environment + Sustainability

75% reduction

Injury Rate Improvement

The injury rate has been reduced by 75% since 2018, demonstrating a strong commitment to workplace safety.

20 billion kWh

Solar Energy Generation

Deployment of solar panels at six treatment facilities generates approximately 20 million kWh annually.

6.4 billion gallons

Water Saved

Leak-detection technology has prevented the loss of 6.4 billion gallons of water per day over five years.

≤1%

Affordable Water Bills

Average residential bills are capped at ≤1% of median household income, ensuring affordability.

Medium‑term GHG goal: reduce scope 1 and 2 emissions by 50% by 2035 from a 2020 baseline.
Long‑term GHG goal: achieve net zero scope 1 and 2 emissions by 2050.
Water delivery efficiency: by 2035, reduce water delivered per customer 15% vs 2015 baseline.
Water system resilience: by 2030, increase Utility Resilience Index by 10% vs 2020 baseline.
Drinking water quality compliance tied to employee compensation via Annual Performance Plan.
Infrastructure investment: billions annually, including $28–32 billion over ten years to modernize assets, boost resiliency, reduce leaks and enhance water quality.
In 2022, water‑line replacement rate was 136 years—well ahead of nearly 200‑year industry average.

Inclusion & Diversity

#11 Ranking

Forbes Best Employers for Diversity

Recognized as one of the top employers for diversity in the U.S.

4 Years

Consistently top-scoring utility in the Disability Equality Index.

2022 Pay Equity

Conducted a comprehensive pay equity analysis across the organization.

Four Consecutive Years

Included in the Bloomberg Gender Equality Index for four years.

Chief Inclusion Officer (dual-reporting to CEO & CHRO) leads ID&E strategic plan.
Inclusion & Diversity Advisory Council provides governance and guidance for ID&E efforts.
Four employee business resource groups launched: female empowerment; Black/African American; LGBTQ+; caregivers & disability.
Social-goal tracking includes % female and racial/ethnic diversity based on self-identification.
Annual Performance Plan includes Employee Diversity as performance metric.

Articles

Careers

Sustainability

Role

Description

due diligence

acquisition integration

project delivery

operational improvement

customer service

data analysis

Assist with the due diligence and integration of new acquisition targets and closed acquisition transactions, as requested.
Lead and/or support the delivery of projects to drive operational improvement and standardization.
Support the provision of state-owned customer service-related activities to deliver high-levels of customer service and address customer complaints.
Analyze state- and district-level operational performance data provided by the centralized Operational Performance and Planning team, to identify opportunities for performance improvements within the assigned state of responsibility.
Provide support for state operations in the effective adoption and use of company-defined standardized operational systems.

Requirements

project management

bachelor's

water

2+ years

contract admin

interpersonal

Excellent written and verbal communication skills (e.g., fluency in report writing and presentations).
Good knowledge of water and/or wastewater system state and federal regulatory requirements and standards.
2+ years’ experience with a bachelor’s degree or 8+ years’ experience without a bachelor’s degree in utility operations, customer service, or project management roles.
Basic project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities, managing concurrent projects).
Business acumen and judgment; knowledge of company procedures, policies and operations; knowledge of Change Management methodologies and techniques.
Project Management certification preferred
Core professional competence in Service Delivery and project management within a related field, knowledge of utility operations, maintenance, and/or capital program management/delivery.
Water / Wastewater experience preferred.
Bachelor’s degree in engineering, business, or related field desired. Equivalent role-related work experience in lieu of a degree will be considered.
Knowledge of contract administration.
Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)
Working knowledge of new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines.

Benefits

Primarily indoor office environment
Minimal local/regional travel.
Hybrid work schedule, 3 days in the office 2 days offsite.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 1886

Year Established

The company was founded in this year, marking the beginning of its journey in water and wastewater services.

14M+ People

Serve Millions Daily

The company delivers water and wastewater services to over fourteen million people across the United States.

24 States

National Presence

The company operates and provides essential water services in a significant portion of the U.S., covering two dozen states.

130+ Years

Legacy of Excellence

With over a century of experience, the company has built a reputation as a leader in water systems and operations.

Provides vital water and wastewater services, ensuring communities have access to clean water.
Has a long history of managing water infrastructure in partnership with municipalities.
Recent projects include modernizing infrastructure, expanding service coverage, and improving water treatment facilities.
Known for innovation in water management, offering sustainable solutions to modern water challenges.
A trusted provider for residential, commercial, and industrial customers across the U.S.

Culture + Values

Safety first – safety is our top focus for every employee, customer and community we serve.
Trust, dignity & respect – being dependable, honest, transparent and accountable; ensuring everyone is acknowledged, heard and empowered to thrive.
One team – leveraging our size, scale and expertise to act as a cohesive team working towards a greater purpose.
Environmental leadership – delivering clean, safe, reliable and affordable services while acting as a trusted steward of our most precious resource.
High performance – committed to excellence in everything we do, executing to the best of our abilities and addressing issues quickly and transparently.

Environment + Sustainability

75% reduction

Injury Rate Improvement

The injury rate has been reduced by 75% since 2018, demonstrating a strong commitment to workplace safety.

20 billion kWh

Solar Energy Generation

Deployment of solar panels at six treatment facilities generates approximately 20 million kWh annually.

6.4 billion gallons

Water Saved

Leak-detection technology has prevented the loss of 6.4 billion gallons of water per day over five years.

≤1%

Affordable Water Bills

Average residential bills are capped at ≤1% of median household income, ensuring affordability.

Medium‑term GHG goal: reduce scope 1 and 2 emissions by 50% by 2035 from a 2020 baseline.
Long‑term GHG goal: achieve net zero scope 1 and 2 emissions by 2050.
Water delivery efficiency: by 2035, reduce water delivered per customer 15% vs 2015 baseline.
Water system resilience: by 2030, increase Utility Resilience Index by 10% vs 2020 baseline.
Drinking water quality compliance tied to employee compensation via Annual Performance Plan.
Infrastructure investment: billions annually, including $28–32 billion over ten years to modernize assets, boost resiliency, reduce leaks and enhance water quality.
In 2022, water‑line replacement rate was 136 years—well ahead of nearly 200‑year industry average.

Inclusion & Diversity

#11 Ranking

Forbes Best Employers for Diversity

Recognized as one of the top employers for diversity in the U.S.

4 Years

Consistently top-scoring utility in the Disability Equality Index.

2022 Pay Equity

Conducted a comprehensive pay equity analysis across the organization.

Four Consecutive Years

Included in the Bloomberg Gender Equality Index for four years.

Chief Inclusion Officer (dual-reporting to CEO & CHRO) leads ID&E strategic plan.
Inclusion & Diversity Advisory Council provides governance and guidance for ID&E efforts.
Four employee business resource groups launched: female empowerment; Black/African American; LGBTQ+; caregivers & disability.
Social-goal tracking includes % female and racial/ethnic diversity based on self-identification.
Annual Performance Plan includes Employee Diversity as performance metric.

Articles

Careers

Sustainability