Regional Service Coordinator at Ainsworth Inc in Toronto, Ontario, Canada | Kablio

Role

Description

workflow dispatch

schedule board

portal updates

order review

wip monitoring

process improvements

Assign and monitor workflow ensuring calls are dispatched to the appropriate tech with the right skillset in the right geography
Manage technician sign in and sign out protocols.
Service and customer orientated – Actively looking to help people. Anticipates and works to understand and meet customer needs in a helpful way. Takes personal responsibility to correct customer’s problems. Corrects customer service problems promptly and non-defensively.
Ensure all Ainsworth & client KPI’s are observed, met and or exceeded.
Interface with customers and other departments (i.e. Customer Experience Centre and Regional Schedulers) as necessary to ensure successful completion of requests and resolution of service issues identified throughout the service delivery process. Ensure all changes are accommodated and approved.
Maintain real time visibility to technician resources by leveraging and updating the schedule board
Update 3rd party portals with work statuses as required.
Work with Technicians and Regional Schedulers to ensure maintenances and quoted repairs are completed within the month they are scheduled
Review completed work orders daily for completeness, work summaries, labour, client signatures, tasking etc. Acquire any missing information and or close for further reconciliation.
Adhere to all company policies and procedures.
Promote and perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
Coordinate the completion of scheduled and unscheduled service and maintenance work through field technicians and sub-contractors to meet service quality and responsiveness targets.
Monitor all work in progress (WIP) and work with technicians and Business Unit Managers as required to ensure it does not exceed 60 days.
Identify & Suggest opportunities for Process Improvements & efficiencies within department
Resolve any obstacles immediately using established protocols or other creative resolution options through troubleshooting or relaying calls to a level 2 technician to expedite resolution

Requirements

microsoft office

lotus notes

hvac

electrical

building automation

2-4 years

Working knowledge of related computer applications, including the Microsoft Office Suite of programs (Word, Excel, PowerPoint) and Lotus Notes
Proven systematic and organized approach to multi-tasking
Post-secondary education in related area of study or equivalent.
Sensitivity to confidential matters may be required
2-4 Years of related experience dispatch experience preferably in the HVAC/Electrical/Building Automation industry but general service industry is acceptable. Actual hands on HVAC, Electrical or Building Automation experience is also ideal.
Demonstrated ability to meet deadlines and prioritize a heavy workload.
Team Focus - Capable of building relationships at all levels within the organization and with customers. Contributes towards team goal by working co-operatively with others, also gets people’s input to decisions/plans, and promotes team spirit. Shares
Ability to work under time constraints and adapt to change.
Demonstrates ability to work independently to complete assigned tasks with minimum supervision

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 1933

Year Established

The company has a long-standing history since its inception in 1933.

$700M Revenue

Annual Revenue

As part of a larger firm, the company generates substantial annual revenue.

30,000 Staff

Total Employees

Operates with a large workforce across North America.

grew from a small maintenance firm into a multi-trade powerhouse across Canada and the U.S.
Experts in HVAC, mechanical, electrical, automation and energy management, stands out for delivering tight-deadline institutional, commercial and industrial works.
Typical projects range from retrofit and maintenance of manufacturing plants to automating building systems in hospitals and campuses.
Operates coast-to-coast with regional offices and field teams that combine local knowledge with national reach.
Distinct for in-house fabrication of process piping (including clean-room orbital welding), solves high-precision industrial challenges.
Financially, benefits from GDI’s strength—part of a North American firm.

Culture + Values

Committed to delivering the highest standards of service, quality, and customer satisfaction.
Fostering a culture of safety, reliability, and integrity.
Driven by passion, accountability, and teamwork.
Conilians strive for operational excellence and innovation.

Environment + Sustainability

Net Zero by 2050

Environmental Commitment

Target to achieve net zero emissions by the specified date, demonstrating a strong commitment to reducing environmental impact over time.

Committed to reducing its environmental footprint and fostering sustainability across operations.
Actively focuses on energy efficiency and reducing resource consumption.
Incorporates sustainable practices in all aspects of service delivery and operations.

Inclusion & Diversity

Dedicated to creating a diverse and inclusive workplace where all employees are respected and valued.
Committed to building a balanced and inclusive team by ensuring equal opportunities for all.

Articles

Careers at Ainsworth

Our Services

Role

Description

workflow dispatch

schedule board

portal updates

order review

wip monitoring

process improvements

Assign and monitor workflow ensuring calls are dispatched to the appropriate tech with the right skillset in the right geography
Manage technician sign in and sign out protocols.
Service and customer orientated – Actively looking to help people. Anticipates and works to understand and meet customer needs in a helpful way. Takes personal responsibility to correct customer’s problems. Corrects customer service problems promptly and non-defensively.
Ensure all Ainsworth & client KPI’s are observed, met and or exceeded.
Interface with customers and other departments (i.e. Customer Experience Centre and Regional Schedulers) as necessary to ensure successful completion of requests and resolution of service issues identified throughout the service delivery process. Ensure all changes are accommodated and approved.
Maintain real time visibility to technician resources by leveraging and updating the schedule board
Update 3rd party portals with work statuses as required.
Work with Technicians and Regional Schedulers to ensure maintenances and quoted repairs are completed within the month they are scheduled
Review completed work orders daily for completeness, work summaries, labour, client signatures, tasking etc. Acquire any missing information and or close for further reconciliation.
Adhere to all company policies and procedures.
Promote and perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
Coordinate the completion of scheduled and unscheduled service and maintenance work through field technicians and sub-contractors to meet service quality and responsiveness targets.
Monitor all work in progress (WIP) and work with technicians and Business Unit Managers as required to ensure it does not exceed 60 days.
Identify & Suggest opportunities for Process Improvements & efficiencies within department
Resolve any obstacles immediately using established protocols or other creative resolution options through troubleshooting or relaying calls to a level 2 technician to expedite resolution

Requirements

microsoft office

lotus notes

hvac

electrical

building automation

2-4 years

Working knowledge of related computer applications, including the Microsoft Office Suite of programs (Word, Excel, PowerPoint) and Lotus Notes
Proven systematic and organized approach to multi-tasking
Post-secondary education in related area of study or equivalent.
Sensitivity to confidential matters may be required
2-4 Years of related experience dispatch experience preferably in the HVAC/Electrical/Building Automation industry but general service industry is acceptable. Actual hands on HVAC, Electrical or Building Automation experience is also ideal.
Demonstrated ability to meet deadlines and prioritize a heavy workload.
Team Focus - Capable of building relationships at all levels within the organization and with customers. Contributes towards team goal by working co-operatively with others, also gets people’s input to decisions/plans, and promotes team spirit. Shares
Ability to work under time constraints and adapt to change.
Demonstrates ability to work independently to complete assigned tasks with minimum supervision

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found