Mechanical Field Service Manager

While performing the duties of this job, the employee regularly travels to customer sites and is exposed to outdoor weather conditions, work near moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The work within a customer’s facility is regularly loud and can often be extremely loud.

We are seeking a Mechanical Field Service Manager to work out of our West Allis, WI office. The Mechanical Field Service Manager is responsible for the planning and execution of customer maintenance outages within the North American Toshiba fleet as well as Other OEM Steam Turbines and Generators. This role directly manages Toshiba’s domestic Field Service Technical Advisors and Site Managers, while working closely with supporting services such as craft labor, subcontractors, and commercial operations. Key responsibilities include ensuring safety, quality, on-time delivery, budget adherence, and customer satisfaction through direct involvement in outage planning and execution. This role supports opportunity development in collaboration with sales, engineering, and proposal teams, and is responsible for building all outage schedules and cost estimates during project bidding. They oversee outage execution, manage project tracking to budget, ensure compliance with customer requirements, and drive standardized completion of outages. Additionally, the role promotes continuous improvement in training and development within Field Services processes through the established TA Training Program.

• Direct the development of estimates, specifications, and maintenance/work packages that define work scope and resource requirements for outage projects.
• Work with Toshiba Engineering to manage planned work scopes in alignment with fleet recommendations, provide practical and timely disposition of discovery work, and implement technological improvements to processes.
• Continuously identify and refine the proposal process to reduce quote cycle time.
• Collaborate closely with Toshiba Sales and Marketing to develop future opportunities for Field Services.
• Manage all aspects of the Field Service department, including employee safety, execution quality, on-time delivery, outage planning, resource and outage scheduling, department budgeting, performance appraisals, personnel development, and subcontractor coordination.
• Develop necessary performance plans and budgets to ensure adequate funding and staffing in support of the Company’s goals and objectives for maintenance services.
• Establish cost control and review measures to monitor outage performance and ensure expenditures are prudent and within budget.

While performing the duties of this job, the employee is regularly required to talk or hear and stand. The employee is occasionally required to walk, use hands to finger, handle or touch, stoop, kneel, climb, balance, crouch or crawl. The employee must occasionally lift and /or move up to 25 lbs. and rarely lift and/or move up to 50 lbs. The specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment will vary depending on the customer’s facility and the work to be performed.

• Above average verbal and written communications skills, including: directing personnel, report writing, communication with all levels of stakeholders both internal and external.
• Strong initiative and self-motivation.
• Experience in managing a remote team.
• Strong analytical skills to prioritize work and troubleshoot issues efficiently.
• Proficiency in Microsoft Office (Word, Excel, and Power Point) and knowledge of document management concepts and computer-based document management systems is needed. Familiarity with Microsoft Project is highly desired.
• Solid engineering and commercial judgment skills.
• Experience in effective procedure and process execution.
• Experience with the use and application of ERP systems.
• Project Travel required, up to 25% during outage season.
• 10 years’ experience in field service operations with experience in steam turbine and generator equipment maintenance and service.
• Advanced level of planning and organizational skills.

Toshiba employees enjoy a comprehensive compensation and benefit package including an annual bonus, a generous 401k match, health and wellness programs as well as generous time off.