Warranty Project Manager

Description

• Schedule and conduct inspections for warranty claims.
• Monitor recurring issues, working with project managers to address subcontractor related problems and collaborating with vendors on product quality concerns.
• Maintain detailed notes and updates in the Job Tracker system, ensuring transparency for all stakeholders regarding warranty status.
• Perform repairs and replacements as required and/or schedule subcontractor to do so, depending on magnitude of repair or replacement.
• Identify what resources and products will be needed. Work with the Warranty Project Coordinator to manage material orders, track ETAs, and communicate with the homeowner and builder or remodeler.

Requirements

• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office programs and mobile communication.
• Valid driver’s license.
• Clear, concise, and professional communication with customers and subcontractors.
• Strong customer service skills and ability to handle multiple projects with high attention to detail.
• Experience in flooring installation.
• Professional demeanor, ability to work in customers’ homes.
• Experience resolving conflicts or managing difficult conversations

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance