Resident Account Manager

The Resident Account Manager’s role is to review, process and discuss accounts payables and receivables and provide community management team support in financial reviews and audits.

• Manage AP using Entrata accounting software and other programs as applicable
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, follows established procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Communicate with vendors and internal team members on PO/Invoice details and ensure accuracy and compliance with company policy.
• Maintain and update move-out damage/charge sheets.
• Process move-in reviews via Entrata.
• Confirming all scheduled charges on the lease document match those in the system, reviewing for signatures, and ensuring all necessary pre-move-in steps have been completed.
• Processing evictions
• Processing, to include reconciliation, of AP for vendors and other entities
• Review, audit, and post monthly scheduling billing.
• Review all charges on account to ensure that everything has been properly billed, review move-out inspection forms and add any necessary charges to residents accounts due at move-out for damages beyond normal wear and tear.
• Assist with walking of units as necessary to assist with move-out inspections.
• Email communication to residents/guarantors
• Collection calls to residents/guarantors
• Progressively monitor current resident delinquency at the community and carry out any necessary steps for delinquent accounts to include:
• Assists with the preparation of timely reporting and ongoing communication about the community’s performance; responds quickly and with urgency to address concerns, questions, and requests.
• Purchase orders (PO): Review status such as order dates and receive dates.
• Attempt to collect or set-up payment plans for all past due residents within 30 days of their move-out.
• Process any necessary account write-offs according to the policy.
• Process FMO’s (financial move-outs).
• Invoices: Collect, review, and process for payment. Ensure invoice details match purchase order details. Post invoice batch(s) in Entrata on an ongoing basis.
• Assist with walking of units as necessary to ensure they are move-in ready.
• Assists with the development of the annual budget for assigned properties; oversees the attainment of budgeted goals by analyzing and monitoring financial and operational results.
• Post and review rental payments daily.
• Establishing and maintain current vendor relationships and using proper policy and procedures to add new vendors
• Door to door walks as necessary
• Auditing purchase orders, prices, terms of payment, and additional charges (change orders, fees, deductions)

• Microsoft Office; Excel proficient
• Must have an active and valid driver’s license
• High School diploma or GED
• Associate’s/Bachelor’s Degree preferred
• Minimum of 1 year experience in an administrative, customer service, or accounts receivable/payable role
• Entrata, property management software is a plus.
• Strong communication skills

• Robust PTO to include, sick, floating holidays, vacation, and personal days
• Company paid short-term and long- term disability, parental leave.
• 401K plan with employer matching
• Discretionary bonuses
• 2 Volunteer Days per year
• Health, Flexible Spending and Dependent Care Accounts
• Medical and Dental Insurance 1st of the month following employment
• Company paid life insurance