Description

ANF is seeking a Business Systems Support & Training Specialist. This role is responsible for supporting, troubleshooting, and maintaining business applications, with a strong focus on CMiC (ANF's ERP), ensuring seamless operation for both enterprise users and field teams. In addition to day-to-day support, this role plays a critical role in training, onboarding, and capability development across the organization.

• Coordinate with CMiC support and vendors to troubleshoot and resolve system issues.
• Partner with business leaders, IT, and Build U stakeholders to align training content with operational needs and organizational priorities.
• Ensure data integrity and accuracy within CMiC for reporting and operations.
• Help field teams troubleshoot CMiC mobile and on-site system access issues.
• Serve as the primary point of contact for CMiC-related issues and escalate when needed.
• Support business units in leveraging CMiC for project tracking, cost management, and reporting.
• Deliver live training sessions, workshops, and onboarding sessions for new hires and existing employees.
• Identify skill gaps and recommend training improvements to continuously raise system proficiency and effectiveness.
• Manage user accounts, security settings, and system access for CMiC and other business systems.
• Design, build, and maintain a clear, structured training curriculum, including role-based learning paths.
• Assist in testing, updating, and rolling out new CMiC features or system upgrades.
• Measure training effectiveness and continuously refine content to improve outcomes and adoption.
• Own and support training and onboarding for both new and existing employees related to CMiC and other core business systems.
• Work closely with IT, finance, and operations teams to support business system needs.
• Provide hands-on support for CMiC users across enterprise and field teams.
• Create and maintain user guides, training materials, knowledge bases, standard operating procedures, and troubleshooting FAQs to support self-service learning.
• Support change management efforts by preparing users for system updates, new functionality, and process improvements.
• Assist with CMiC configurations, module updates, and troubleshooting.

Requirements

Training, Onboarding, and Learning Enablement

**Company conducts post-offer, pre-employment drug screening, background check, and Motor Vehicle Report.

The Business Systems Support & Training Specialist plays a critical role in both system reliability and organizational capability building. This role goes beyond technical support by helping standardize training, elevate system usage, and reinforce ANF’s commitment to continuous learning through the Build U initiative. The position provides an opportunity to develop deep expertise in CMiC system administration, training design, and business process improvement while directly impacting adoption, efficiency, and employee development across the organization.

• Incident management to include ticket creation, triage and diagnosis, escalation and communication if needed, and testing and user-acceptance.
• Experience creating and managing content within a Learning Management System (LMS) or similar training platforms (e.g., course creation, updates, tracking completion).
• Major incident management and companywide communication.
• Hands-on experience with CMiC highly preferred.
• Excellent written and verbal communication skills, with confidence presenting and training cross-functional groups.
• Experience designing, developing, and maintaining structured training curricula, learning paths, and documented learning modules.
• Proficiency in Microsoft applications (Excel, Word, Outlook; Power BI is a plus).
• Ability to translate complex technical concepts into clear, user-friendly training materials for diverse audiences.
• 2-4 years of experience in business systems support, IT support, or technical training.
• Demonstrated experience delivering end-user training, facilitating workshops, and supporting onboarding for new and existing employees.
• Experience troubleshooting ERP systems, business applications, and integrations.
• Strong problem-solving skills, attention to detail, and a continuous improvement mindset.
• Experience developing user guides, job aids, knowledge bases, and self-service learning resources.
• Bachelor’s degree in Information Systems, Business, or a related field.

Benefits

• Opportunities for professional development and growth
• 401(k) retirement plan with company match
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance