Manufactures windows and doors for residential and commercial buildings.
The Installation Field Specialist works to perform services not provided by a subcontractor and to ensure that installations are completed per Pella Manufacturing Installation Instructions. This position will also serve as a resource for and may audit sub-contracted installers. This position will also be charged with the accurate and timely completion of the order verification process (virtual and in person). This includes gathering correct job site and product requirements and clearly communicating the installation processes to set realistic expectations with our homeowner customers. This position may also provide installation recovery work as needed. Continually strive for 100% “Very Satisfied” customers.
Professional Skills
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Repetitive body motions may be required. Time commitment required of this position will vary with the seasons.
Associate degree (A.A.) or equivalent from a two-year college or technical school preferred; and two to three years related experience and/or training; or equivalent combination of education and experience. Prior knowledge of general construction applications and terminology and/or window and door applications or components is required. Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.). Remodeling and/or window and door replacement experience is a plus.
Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Must be able to drive to job sites and customer/contractor locations and required company functions at various locations.
Education and/or Experience
Reasoning Ability
Language and Communication Skills
Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.
Must present a clean and neat physical appearance and strictly abide by the company dress code serving as a role model for other employees, customers, and visitors.