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CRM Executive | Retail
Al-Futtaim
CRM Executive with a focus on data-driven campaigns and customer engagement in the Retail sector.
19d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Dubai, Dubai, United Arab Emirates
Office Full-Time
Company Size
44,000 Employees
Service Specialisms
Retail
Automotive
Financial Services
Real Estate
Construction
Engineering
Design
Property Development
Sector Specialisms
Automotive
Financial Services
Health
Real Estate
Retail
Education
Aftersales & Logistics
Power & Marine
Role
What you would be doing
drip campaigns
campaign analysis
campaign execution
crm platform
best practices
data analytics
- Design customer lifecycle journeys and set up automated drip campaigns across omni-channel touchpoints.
- Conduct pre- and post-campaign analysis to measure performance, derive insights, and optimize future campaigns.
- Manage end-to-end campaign execution including segmentation, targeting, personalization, and testing.
- Monitor and maintain CRM platform health, ensuring data quality and integration with other systems.
- Stay updated with CRM best practices, tools, and industry trends to continuously enhance customer communication.
- Plan, build, and execute CRM campaigns across Email, Push, WhatsApp, and other relevant channels.
- Collaborate with cross-functional teams (Brand marketing, Product, and IT) to align CRM strategies with business goals.
- Leverage data and analytics to identify opportunities for improving retention, engagement, and revenue.
What you bring
cdp/crm
salesforce
html/jinja
crm experience
problem solving
campaign management
- Hands-on experience with marketing automation platforms and CDPs.
- Hands on experience with CDP/CRM tools like Braze, Salesforce, Blueshift, Bloomreach, MoEngage.
- Minimum 5 years of CRM experience in Retail/E-commerce.
- Strong analytical mindset with experience in campaign performance analysis and reporting.
- Hands on experience in (HTML, Jinja, or similar scripting) for personalised/dynamic template creation
- Solid understanding of customer segmentation, lifecycle marketing, and omni-channel strategies.
- Basic HTML and Jinja (or equivalent scripting) knowledge for campaign customization.
- Excellent problem-solving, communication, and stakeholder management skills.
- Ability to work independently and drive projects end-to-end.
- Proven expertise in Email, Push Notification, and WhatsApp campaign management.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- the company may perform background checks as part of the hiring process
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Company
Overview
AED 11.4 bn
Annual Revenue
The company generates billions of dirhams annually, highlighting its significant regional economic impact.
30 Brands
Automotive Portfolio
Showcasing the company's extensive automotive presence across multiple countries in MENA and Asia.
300+ Stores
Retail Network
Highlighting the extensive retail operations that bring global brands to local markets.
- Born in the 1930s as a family venture in Dubai, it evolved into a regional powerhouse across 18 countries.
- It built a portfolio spanning automotive, retail, real estate, finance, health, and education divisions.
- Real estate highlights include Dubai Festival City, mixed-use developments, and logistics hubs.
- Financial services include insurance, broking, and consumer financing across the region.
- Health segment delivers modern clinics and patient-centric care solutions.
- Education arm partners with global institutions, supports Arabic excellence, and collaborates with NASA challenges.
- The narrative includes pioneering projects like hydrogen fuel stations and AI-driven retail innovation.
- Customer obsession: We put the customer at the center of everything we do.
- Integrity: We act with honesty and integrity in everything we do.
- Innovation: We constantly seek new ways to improve and innovate.
- Excellence: We are committed to delivering excellence in all our operations.
- Sustainability: We are focused on creating a better future for all by delivering sustainable solutions.
2050
Net Zero Emissions Target
Commitment to achieving net-zero emissions by a specific year, reflecting long-term sustainability goals.
- Expanding the portfolio of sustainable products and services across industries.
- Improving energy efficiency across operations.
- Minimizing waste and promoting recycling in all facilities.
- Implementing green building initiatives in all new developments.
- Gender Diversity: Increased focus on balancing gender representation in leadership roles.
- Workplace Inclusion: Initiatives aimed at fostering a more inclusive work environment for all employees.
- Employee Resource Groups: Support for various employee-led groups that focus on diverse needs and communities.
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