Manager, Field Services II

Description

• Manages, schedules and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets
• Conducts business in compliance with all Environmental Health & Safety Policies.
• Coordinate employees, or vendors and contractors for timely completion of complex installation and removal
• Manages delivery & installation profit margin
• Ensure drivers document damages at retrieval and return
• Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
• Scheduling, route planning and optimization
• Conducts performance discussions and training
• Build sustainable relationships and trust with vendors through open, proactive communication
• Provides direct and indirect managerial oversight to branch operational employees to include, as applicable:
• Coordinates fleet readiness with branch partners to meet customer demand within assigned Market(s).
• Review Drivecam coaching opportunities and take action as necessary
• Conducts periodic safety meetings and maintains safety documents and logs.
• Monitors and documents DVIR and preventative maintenance files
• This position may require field visits, ride-alongs and customer inspections
• Manages employee health and safety through Safety Save, training, observations, and regularly scheduled assessments.
• Assists Drivers in change of schedule or route issues, when necessary
• This role owns all DOT compliance within its assigned territory whether directly or through one or more dispatchers
• Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan
• Reviews and receives purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit
• May manage one or more Branch Administrative employees
• Works to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate.
• Responsible for reporting and documentation related to Market delivery and installation
• Define and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties
• Ensures operating standards are trained, communicated, and maintained.
• This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
• Set Up Crews

Requirements

• Familiarity with CRM system or other contact management platform
• 3 years’ experience managing 10 or more employees across more than one location
• OR 2 years of experience with WillScot Mobile Mini
• Experience working with outside vendors, including pricing and schedule negotiations
• Experience managing a unit or departmental P+L
• Trustworthy & Reliable
• Experience working directly with customers by phone and email
• Salesforce experience
• Strong customer service orientation, active listening, excellent oral/written communication
• High school diploma, GED, or 3 years of applicable experience
• Ability follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving
• Bachelor’s degree preferred
• MS Office/Excel/Word/Outlook experience
• 3 years logistic experience
• 7 years’ work experience
• Ability to effectively manage multiple, changing priorities in a fast-paced environment
• Familiarity with DOT compliance and vehicle telematics

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance