Fire & Security Service Engineer at Marlowe Fire & Security in Salisbury, England, United Kingdom | GBP55,000-55,000 | Kablio

Role

Description

service calls

system maintenance

site visits

stock management

customer communication

training sessions

Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
Attend training sessions as and when required.
Plan and respond to routine and re-active call visits in your area.
Maintain effective communication with customers when planning site visits.
Maintain your stock levels with support from the Stores team.
Attend Engineering team meetings as and when required.
Identify any personal training and development needs to help you provide the best possible customer service.
Maintain Fire & Security Systems in your assigned area.

Requirements

fire systems

electrical

customer contact

organisational

customer service

Good all-round knowledge of Fire and Security Systems.
A technical background in the electrical / electronic industry.
Experience of front-line customer contact preferred.
Excellent organisational skills.
An ability to deliver exceptional customer service.

Benefits

Development & Progression opportunities
Paid Holidays plus Bank Holidays
Employee Recognition Scheme
Additional Day holiday each full year of completed service (up to 25 days)
OTE - £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme.
Royal London Pension Scheme
6 training days a year
Company Van with fully fitted Van vaults
Life Assurance x4 Basic Salary
Mental Health & Well-being scheme
4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.
Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
Full use of our Academy training + external training

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no right to work sponsorship; candidates must already have permission to work in the uk

Security clearance

Information not given or found

Company

Overview

90,000 systems

Installed Systems

The company maintains an extensive network of fire safety and security systems across the country.

72,000+ sites

National Footprint

The company's systems protect a vast number of locations, showcasing its widespread presence.

Born from a merger of specialist fire and security brands, it grew into a national powerhouse serving homes, businesses and public organisations.
With robust NSI and BAFE accreditations, the company ensures top-tier compliance, earning the trust of blue‑chip clients and independent entrepreneurs alike.
Projects range from installing complex fire detection systems in corporate campuses to securing residential properties and public‑sector sites.
The business thrives on blending tailored solutions (from extinguishers to suppression systems) with scalable monitoring and maintenance plans.

Culture + Values

8% Improvement

Employee Engagement

Annual employee engagement has shown a steady improvement since 2018.

‘culture of connectivity’ runs throughout our national operation
recruit only the best in class and retain them through continually investing in their development
Employee Assistance Programme offering free counselling and annual health checks
GeoTab vehicle monitoring to promote safe driving, reduce fuel consumption and emissions
Cycle2Work scheme and free annual flu jab for all staff

Environment + Sustainability

19% Fleet Electric

Electric or Hybrid Vehicles

As of March 31, 2024, 19% of the company's fleet consists of electric or hybrid vehicles, up from 16% in the previous fiscal year.

Top 25% Globally

EcoVadis Silver Award

The company has achieved the EcoVadis Silver award, placing it in the top 25% globally for environmental sustainability.

90% Components Reused

Security Component Recycling

Over 90% of security components are reused or recycled, demonstrating a strong commitment to circularity.

7% Fuel Reduction

Fuel Consumption Decrease

GeoTab fleet monitoring has achieved a 7% annual reduction in fuel consumption, improving operational efficiency.

All new company cars can be electric; head office has EV charging points.
Offices equipped with LED sensor lighting, efficient HVAC systems, water-saving measures, and recycling programmes.
All IT equipment is refurbished or recycled at end-of-life.
Independent environmental assessments are conducted regularly.

Inclusion & Diversity

3% Apprentices

Representation

Approximately 3% of the workforce are apprentices, reflecting the company's commitment to skills development.

Aiming for 5%

Diversity Goal

The company is a member of the 5% Club, aiming to increase its apprentice workforce to 5% as part of its diversity initiatives.

Signatory of the Armed Forces Covenant and bronze Defence Employer Recognition Scheme award
Active encouragement of applications from people with disabilities; flexibility and work‑from‑home options provided
Merit-based approach at probation, pay review and promotion milestones
Mental health champions and trained support team available

Articles

Services

Careers

Role

Description

service calls

system maintenance

site visits

stock management

customer communication

training sessions

Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
Attend training sessions as and when required.
Plan and respond to routine and re-active call visits in your area.
Maintain effective communication with customers when planning site visits.
Maintain your stock levels with support from the Stores team.
Attend Engineering team meetings as and when required.
Identify any personal training and development needs to help you provide the best possible customer service.
Maintain Fire & Security Systems in your assigned area.

Requirements

fire systems

electrical

customer contact

organisational

customer service

Good all-round knowledge of Fire and Security Systems.
A technical background in the electrical / electronic industry.
Experience of front-line customer contact preferred.
Excellent organisational skills.
An ability to deliver exceptional customer service.

Benefits

Development & Progression opportunities
Paid Holidays plus Bank Holidays
Employee Recognition Scheme
Additional Day holiday each full year of completed service (up to 25 days)
OTE - £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme.
Royal London Pension Scheme
6 training days a year
Company Van with fully fitted Van vaults
Life Assurance x4 Basic Salary
Mental Health & Well-being scheme
4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.
Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
Full use of our Academy training + external training

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no right to work sponsorship; candidates must already have permission to work in the uk

Security clearance

Information not given or found

Company

Overview

90,000 systems

Installed Systems

The company maintains an extensive network of fire safety and security systems across the country.

72,000+ sites

National Footprint

The company's systems protect a vast number of locations, showcasing its widespread presence.

Born from a merger of specialist fire and security brands, it grew into a national powerhouse serving homes, businesses and public organisations.
With robust NSI and BAFE accreditations, the company ensures top-tier compliance, earning the trust of blue‑chip clients and independent entrepreneurs alike.
Projects range from installing complex fire detection systems in corporate campuses to securing residential properties and public‑sector sites.
The business thrives on blending tailored solutions (from extinguishers to suppression systems) with scalable monitoring and maintenance plans.

Culture + Values

8% Improvement

Employee Engagement

Annual employee engagement has shown a steady improvement since 2018.

‘culture of connectivity’ runs throughout our national operation
recruit only the best in class and retain them through continually investing in their development
Employee Assistance Programme offering free counselling and annual health checks
GeoTab vehicle monitoring to promote safe driving, reduce fuel consumption and emissions
Cycle2Work scheme and free annual flu jab for all staff

Environment + Sustainability

19% Fleet Electric

Electric or Hybrid Vehicles

As of March 31, 2024, 19% of the company's fleet consists of electric or hybrid vehicles, up from 16% in the previous fiscal year.

Top 25% Globally

EcoVadis Silver Award

The company has achieved the EcoVadis Silver award, placing it in the top 25% globally for environmental sustainability.

90% Components Reused

Security Component Recycling

Over 90% of security components are reused or recycled, demonstrating a strong commitment to circularity.

7% Fuel Reduction

Fuel Consumption Decrease

GeoTab fleet monitoring has achieved a 7% annual reduction in fuel consumption, improving operational efficiency.

All new company cars can be electric; head office has EV charging points.
Offices equipped with LED sensor lighting, efficient HVAC systems, water-saving measures, and recycling programmes.
All IT equipment is refurbished or recycled at end-of-life.
Independent environmental assessments are conducted regularly.

Inclusion & Diversity

3% Apprentices

Representation

Approximately 3% of the workforce are apprentices, reflecting the company's commitment to skills development.

Aiming for 5%

Diversity Goal

The company is a member of the 5% Club, aiming to increase its apprentice workforce to 5% as part of its diversity initiatives.

Signatory of the Armed Forces Covenant and bronze Defence Employer Recognition Scheme award
Active encouragement of applications from people with disabilities; flexibility and work‑from‑home options provided
Merit-based approach at probation, pay review and promotion milestones
Mental health champions and trained support team available

Articles

Services

Careers