Dispatcher

Description

• Monitor and manage technician availability and workloads.
• Input data into the dispatching software or system, ensuring data integrity.
• Confirm appointments with customers and provide estimated arrival times.
• Receive incoming service requests from customers, technicians, or sales representatives.
• Handle emergency service calls promptly and effectively, dispatching technicians as needed.
• Maintain clear and professional communication with customers regarding appointment times and any delays.
• Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.
• Efficiently schedule service appointments based on technician availability and geographic location.

Requirements

• High school diploma or equivalent.
• Bilingual proficiency in English and Spanish is a plus
• Previous experience in dispatching or customer service is a plus.
• Strong organizational and multitasking skills.
• Proficiency in using scheduling and dispatching software.
• Ability to work well under pressure and adapt to changing priorities.
• Excellent communication and detailed oriented skills.

Benefits

• Growth opportunity and career path
• Company events
• We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time.
• Bonus opportunities
• Paid Training
• Breakfast and snacks.

Training + Development

Interview process

Visa Sponsorship

Security clearance