Schneider Electric
Global leader in electrification, automation and digitization for industries, infrastructure and buildings.
2 days ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Andover, England, United Kingdom
Onsite
Company Size
159,002 Employees
Service Specialisms
Sector Specialisms
Description
data analysis
ctq development
8d resolution
lean sixsigma
surveillance plans
customer complaints
Partnering closely with Project Management, Product Management, Engineering, Technical Support, Manufacturing, and customers, the OQL owns the quality performance of the Smart‑UPS Line Interactive offers. This role monitors field performance, drives quality improvements, and ensures that customer experience remains at the center of all decisions.
- Oversee end‑to‑end offer quality across marketing, manufacturing, supply chain, and support to enhance customer experience.
- Analyze quality data from PRB/I2P, CCC cases, surveys, manufacturing, suppliers, RMA, and TEX to identify trends.
- Develop and secure Critical‑to‑Quality (CTQ) requirements based on customer needs.
- Define annual quality targets and roadmaps; assess performance of improvement actions.
- Lead issue resolution and prevention using 8D, Lean, and Six Sigma methods.
- Coordinate with plant quality teams, conduct monthly quality reviews, and support product audits.
- Establish and execute surveillance plans for proactive detection of emerging quality risks.
- Represent quality in Product Evolution Process, Product Withdrawal Process, and Board of Change.
- Maintain and optimize technical support categorization and product return logistics.
- Lead customer complaint resolution for non‑VIP accounts and support VIP escalations.
- Drive the Technical Complaint Analysis (TEX) process and manage physical return coordination.
- Report monthly field performance, analyze trends, and lead 8D activities with cross‑functional teams.
Requirements
engineering degree
electrical/mechanical
quality tools
statistics
agile
leadership
Join our dynamic team as a Business Process Quality Manager. The Energy Management Business of Schneider Electric delivers industry‑leading UPS solutions through its Transactional & Edge Line of Business. We are seeking a skilled and driven engineer to champion quality performance for the Smart‑UPS Line Interactive portfolio. The Offer Quality Leader (OQL) ensures that products meet customer expectations, continuously improving quality and customer satisfaction across the lifecycle.
The ideal candidate holds an engineering degree or equivalent experience, with a strong electrical/mechanical background, proficiency in quality tools and statistics, and familiarity with NPS, Agile, rack systems, and release management. Demonstrated leadership, the ability to influence without direct authority, strong communication and analytical skills, high energy, a customer‑first mindset, and a proactive attitude are essential.
- Engineering degree preferred; relevant experience considered.
- Strong electrical/mechanical background.
- Proficiency with quality tools (8D, 5 Why, Ishikawa) and statistical analysis.
- Experience with NPS, Agile processes, rack systems, and release management.
- Solid product and technical fundamentals.
- Demonstrated leadership and ability to influence without direct authority.
- Strong communication, analytical skills, and sound judgment.
- High energy, customer‑first mindset, and commitment to continuous improvement.
- Positive, proactive attitude and strong cross‑functional collaboration.
Benefits
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
€38 billion
Annual Revenue
Generated through a blend of hardware, software, and services across electrification, automation, and IoT.
- Evolved from a steel and armaments business into a leading digital energy solutions provider.
- Pioneered programmable logic controllers and circuit breakers, growing through iconic acquisitions like Square D and APC.
- Typical projects include intelligent buildings, smart factories, resilient infrastructure, and future-proof data centres without specific numerical data.
- Its EcoStruxure platform delivers AI-enabled digital twins and lifecycle management.
- Expertise spans electrification, automation, digitization, smart industries, buildings, and data centre cooling.
- Unusual ventures include offshore cruise-ship charging systems and innovative tax-credit swaps to fund solar projects.
Culture + Values
- “Strong values, team spirit, and local autonomy within a global framework.”
- Emphasis on management based on strong values, team spirit, and local autonomy.
- Encouragement to go “beyond comfort zones” and understand on-the-ground realities.
Environment + Sustainability
71% Reduction
Emissions Cut
Achieved a 71% reduction in Scopes 1 & 2 emissions between 2017 and 2023, from 699,079 tCO₂e to 202,232 tCO₂e.
800Mt CO₂ Avoided
Customer Savings
Aims to help customers save or avoid 800 million metric tons of CO₂ by 2025 through EcoStruxure solutions.
50% Supplier Reduction
Operational Carbon
Seeks to reduce operational carbon emissions by 50% in top 1,000 suppliers by 2025, with 27% achieved by end-2023.
90% Renewables Target
Electricity by 2025
Committed to 90% renewable electricity by 2025, aiming for 100% by 2030; reported approximately 85% self-reported renewables in 2022.
- Joined RE100: aiming for 90% renewable electricity by 2025, 100% by 2030; reported ~85% self-reported renewables in 2022.
- Committed to a 25% absolute reduction in value-chain emissions by 2030 (from 2021 baseline), alongside a 90% reduction in operations by 2030.
Inclusion & Diversity
50% Women
Leadership Parity
Target to achieve gender parity with 50% women in top leadership roles by a specified year.
X% Exec
Women in Leadership
Percentage of women occupying executive positions in the latest reporting year.
Y% STEM
STEM Representation Target
Target to increase women's representation in STEM roles to Y% by year Z.
- Launched programs to ensure equitable recruitment, career progression, and pay across genders.
- Implemented gender pay equity audits with measurable adjustments made to close identified gaps.