Description
data analysis
ctq development
8d resolution
lean sixsigma
surveillance plans
customer complaints
Partnering closely with Project Management, Product Management, Engineering, Technical Support, Manufacturing, and customers, the OQL owns the quality performance of the Smart‑UPS Line Interactive offers. This role monitors field performance, drives quality improvements, and ensures that customer experience remains at the center of all decisions.
- Oversee end‑to‑end offer quality across marketing, manufacturing, supply chain, and support to enhance customer experience.
- Analyze quality data from PRB/I2P, CCC cases, surveys, manufacturing, suppliers, RMA, and TEX to identify trends.
- Develop and secure Critical‑to‑Quality (CTQ) requirements based on customer needs.
- Define annual quality targets and roadmaps; assess performance of improvement actions.
- Lead issue resolution and prevention using 8D, Lean, and Six Sigma methods.
- Coordinate with plant quality teams, conduct monthly quality reviews, and support product audits.
- Establish and execute surveillance plans for proactive detection of emerging quality risks.
- Represent quality in Product Evolution Process, Product Withdrawal Process, and Board of Change.
- Maintain and optimize technical support categorization and product return logistics.
- Lead customer complaint resolution for non‑VIP accounts and support VIP escalations.
- Drive the Technical Complaint Analysis (TEX) process and manage physical return coordination.
- Report monthly field performance, analyze trends, and lead 8D activities with cross‑functional teams.
Requirements
engineering degree
electrical/mechanical
quality tools
statistics
agile
leadership
Join our dynamic team as a Business Process Quality Manager. The Energy Management Business of Schneider Electric delivers industry‑leading UPS solutions through its Transactional & Edge Line of Business. We are seeking a skilled and driven engineer to champion quality performance for the Smart‑UPS Line Interactive portfolio. The Offer Quality Leader (OQL) ensures that products meet customer expectations, continuously improving quality and customer satisfaction across the lifecycle.
The ideal candidate holds an engineering degree or equivalent experience, with a strong electrical/mechanical background, proficiency in quality tools and statistics, and familiarity with NPS, Agile, rack systems, and release management. Demonstrated leadership, the ability to influence without direct authority, strong communication and analytical skills, high energy, a customer‑first mindset, and a proactive attitude are essential.
- Engineering degree preferred; relevant experience considered.
- Strong electrical/mechanical background.
- Proficiency with quality tools (8D, 5 Why, Ishikawa) and statistical analysis.
- Experience with NPS, Agile processes, rack systems, and release management.
- Solid product and technical fundamentals.
- Demonstrated leadership and ability to influence without direct authority.
- Strong communication, analytical skills, and sound judgment.
- High energy, customer‑first mindset, and commitment to continuous improvement.
- Positive, proactive attitude and strong cross‑functional collaboration.
Benefits
Information not given or found
Training + Development
Information not given or found