Manager - Service at Kone in Greater Kolkata Area | Kablio

Role

Description

Accountable for developing the competences of the maintenance operations team Customer focus
Accountable for setting Individual Operations Plans for supervisors that which support them in achieving their objectives
Ensures in collaboration with FL repair sales manager that the correct offering and value propositions are available and used by operations team
Accountable for making sure that individual target setting, and action planning takes place annually, and is followed-up in regular reviews (Field Operations Management Model FOMM)
Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented
Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery
Accountable that customer experience acceleration touchpoints are followed during the whole maintenance contract lifecycle.
Ensures adequate resources to achieve the short and long-term targets of maintenance operations team
Accountable for his/her team’s received orders as well as that short- and long-term monetary targets are met, and that work is executed and invoiced Leadership / People management
Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 Traction Control discussion with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors
Coach team of supervisors, and technicians to be customer centric
Drives employee engagement initiatives
Sets, communicates and follows received orders and monetary value sales targets according to market potential and FL unit guidelines
Responsible for driving the deployment and following up the progress of KONE Way initiatives in his/her area (e.g. Supervisor Role and Mobility, Field Service Management, Field Operations Management Model etc.)
Accountable for cascading the FL and regional direction and targets to his/her team
Responsible for high level of customer satisfaction in the region or unit
Accountable for making sure that individual targets are defined in the beginning of the year and adjusted if needed during the year
Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises
Actively works with customers to find ways to win with customers
Accountable for following up the progress regularly

Requirements

Benefits

Career progression and opportunities within a global organization
You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded
Total reward elements that engage and motivate our employees and help us make KONE a great place to work
Comprehensive learning and development programs covering a wide range of professional skills

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1910

Years of Innovation

The company has a century-long history of pioneering advancements in the lift and escalator industry.

60+ Countries

Global Presence

Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.

Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
Committed to technological advancements, including smart building solutions and predictive maintenance.

Culture + Values

Customer First: We create value for customers by understanding their needs and exceeding their expectations.
Caring: We care about the safety and wellbeing of our people and the environment.
Sustainability: We are committed to improving the efficiency and sustainability of urban life.
Teamwork: We succeed together by sharing knowledge and working as one.
Achievement: We strive for excellence and take pride in delivering outstanding results.

Environment + Sustainability

Net Zero by 2035

Carbon Emissions Target

Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.

56% CO2 Reduction

Emissions Decrease

Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.

30% Energy Savings

Product Efficiency

Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.

80% Recyclable

Material Use

Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.

Sustainability integrated into product design and lifecycle management.

Inclusion & Diversity

50% Women

Senior Management 2023

Reflects gender diversity in senior leadership roles.

40% Target

Leadership by 2030

Aims to increase women in leadership positions by a specific future date.

Launched a global employee training program focusing on unconscious bias and inclusive leadership.

Articles

KONE Major Projects

KONE Careers

KONE SiteFlow

Role

Description

Accountable for developing the competences of the maintenance operations team Customer focus
Accountable for setting Individual Operations Plans for supervisors that which support them in achieving their objectives
Ensures in collaboration with FL repair sales manager that the correct offering and value propositions are available and used by operations team
Accountable for making sure that individual target setting, and action planning takes place annually, and is followed-up in regular reviews (Field Operations Management Model FOMM)
Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented
Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery
Accountable that customer experience acceleration touchpoints are followed during the whole maintenance contract lifecycle.
Ensures adequate resources to achieve the short and long-term targets of maintenance operations team
Accountable for his/her team’s received orders as well as that short- and long-term monetary targets are met, and that work is executed and invoiced Leadership / People management
Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 Traction Control discussion with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors
Coach team of supervisors, and technicians to be customer centric
Drives employee engagement initiatives
Sets, communicates and follows received orders and monetary value sales targets according to market potential and FL unit guidelines
Responsible for driving the deployment and following up the progress of KONE Way initiatives in his/her area (e.g. Supervisor Role and Mobility, Field Service Management, Field Operations Management Model etc.)
Accountable for cascading the FL and regional direction and targets to his/her team
Responsible for high level of customer satisfaction in the region or unit
Accountable for making sure that individual targets are defined in the beginning of the year and adjusted if needed during the year
Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises
Actively works with customers to find ways to win with customers
Accountable for following up the progress regularly

Requirements

Benefits

Career progression and opportunities within a global organization
You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded
Total reward elements that engage and motivate our employees and help us make KONE a great place to work
Comprehensive learning and development programs covering a wide range of professional skills

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1910

Years of Innovation

The company has a century-long history of pioneering advancements in the lift and escalator industry.

60+ Countries

Global Presence

Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.

Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
Committed to technological advancements, including smart building solutions and predictive maintenance.

Culture + Values

Customer First: We create value for customers by understanding their needs and exceeding their expectations.
Caring: We care about the safety and wellbeing of our people and the environment.
Sustainability: We are committed to improving the efficiency and sustainability of urban life.
Teamwork: We succeed together by sharing knowledge and working as one.
Achievement: We strive for excellence and take pride in delivering outstanding results.

Environment + Sustainability

Net Zero by 2035

Carbon Emissions Target

Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.

56% CO2 Reduction

Emissions Decrease

Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.

30% Energy Savings

Product Efficiency

Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.

80% Recyclable

Material Use

Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.

Sustainability integrated into product design and lifecycle management.

Inclusion & Diversity

50% Women

Senior Management 2023

Reflects gender diversity in senior leadership roles.

40% Target

Leadership by 2030

Aims to increase women in leadership positions by a specific future date.

Launched a global employee training program focusing on unconscious bias and inclusive leadership.

Articles

KONE Major Projects

KONE Careers

KONE SiteFlow