Regional utility generating, transmitting and distributing electricity across west Texas and southern New Mexico.
Handles utility customer service calls, billing inquiries, service requests, and complaints.
9 days ago ago
$42,900 - $73,500
Junior (1-3 years)
Full Time
El Paso, TX
Office Full-Time
Company Size
1,100 Employees
Service Specialisms
Electricity Distribution
Power Generation
Renewable Energy
Sector Specialisms
Energy
Generation
Transmission
Distribution
Solar
Utility-scale Solar
Natural Gas Power
Renewable Energy
Role
Description
meter installation
net metering
service setup
data analysis
report generation
customer liaison
Handles inter-company and customers’ inquiries, concerns, and complaints regarding bills and services, including but not limited to:
Serves as liaison between customers and various departments.
Receives requests for Net Metering & Bi-Directional meters for residential, commercial, and governmental customers.
Set up Lamps for industrial, commercial, governmental,l and residential customers.
Integrates the Company’s strategic vision with all customer service activities.
Prepares and processes industrial and commercial new services and deposits, coordinating work with departmental personnel, Service Department, Customer Services, Meter Testing, and others as needed; verifies accuracy of data entered.
Complies with all applicable Company policies, procedures, and code of ethics as well as all applicable governmental laws and regulations, including employment, safety, and environmental standards and regulations.
Maintains established performance standards for the position, depending on assigned duties.
Receives requests for Community Solar for residential customers.
Interprets policies based on knowledge of the Company, its policies and procedures, and applicable federal and state regulations.
Provides mentoring and training to co-workers and related departments.
Researching concerns and complaints, analyzing data, a and determining action to be taken within established boundaries.
Set up Landlord Agreements for residential customers.
Compiles and submits a monthly report based on daily assignments.
Keeps updated on applicable regulatory, operational, and procedural issues, including rates, energy efficiency, regulatory rules, billing procedures, and issues facing the Company in both Texas and New Mexico.
Interviewing customers and initiating requests for meter installation, service changes, service upgrades, and scheduling outages, etc.
Receives requests for new services from industrial, commercial, governmental, and residential customers; checks billing histories and makes determinations on necessary deposits.
Set up Contribution In Aid Of Construction (CIAC) accounts related to distribution line extension policies and procedures.
Make mathematical calculations quickly and accurately.
Relaying information on procedures, rates, how to read a meter, energy efficiency, etc.
Prepares and processes purchase requisitions; orders departmental supplies as needed.
Provides telephone coverage; assists customer(s); takes messages or routes them to the appropriate party.
Requirements
excel
ccs
bilingual
call center
problem solving
customer service
Knowledge of Microsoft Excel, Word, and the Windows Operating System
Excellent knowledge of El Paso Electric’s billing system, Customer Cloud Service (CCS).
Effective verbal and written communication skills.
Fluent in both English and Spanish
Ability to identify, analyze, research, resolve,e and document problems on customer accounts.
Ability to maintain effective working relationships with officers, managers, fellow employees, and the general public.
Knowledge of general office procedures and practices, cost containment controls, budgeting, bookkeeping, positive customer service techniques, and filing systems.
0 - 3 or more years’ experience
Use of the personal computer and word processing and spreadsheet applications; perform statistical analysis and mathematical computations; organize numerous tasks; prioritize functions; plan and coordinate projects; and meet deadlines.
Ability to maintain a strong sense of propriety concerning confidential matters.
Knowledge of general operations of the Company, its policies and procedures, and applicable federal and state regulations as they relate to customer service issues.
Ability to comprehend technical data, organize time with workload, work independently, and interact effectively with people from diverse educational, cultural, and economic backgrounds.
Background will include experience working with customers, either face-to-face or on the telephone, in a utility, financial institution, telemarketing, technical help desk, call center, or a similar environment that involved detailed communication, research, and problem-solving. Call Center environment preferred.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
10,000 sq mi
Grid Coverage
Covers a vast area from Hatch, NM to Van Horn, TX.
2,000 MW
Power Capacity
Total dependable capacity from six power plants, including nuclear and wind facilities.
4.3B
Acquisition Value
Acquired by a J.P. Morgan-backed fund in a significant deal.
100 Miles
Beacon Visibility
Iconic 'Star on the Mountain' holiday beacon visible for 100 miles.
Born in 1901 as a mule-drawn streetcar company, it electrified street railways before pivoting to power generation by 1925.
Its energy mix pairs clean solar and wind farms with a fast-start natural gas unit to balance reliability and sustainability.
Ranked among top utilities for solar and energy-efficiency efforts, it has deployed EV charging and ENERGY STAR home programs.
Its typical projects include grid modernization, renewable energy deployment, and maintenance of transmission and distribution infrastructure.
Culture + Values
Mission: We are transforming the Energy Landscape.
Vision: Together we are powering Economic Growth, Innovation and Prosperity in our region.
Deliver Customer Reliability and Affordability.
Build the Grid for Growth.
Modernize our Technology.
Minimize our Environmental Footprint.
Drive a Culture of Engagement and Accountability.
Provide safe, efficient and reliable service at a reasonable cost.
Maintain a dynamic, creative work environment that fosters safety, professional development, mutual respect, commitment and integrity.
Provide timely and accurate data to Regulators, while working in an honest and collaborative manner to resolve any Customer issue.
Environment + Sustainability
80% by 2035
Carbon-Free Energy Target
Committed to achieving an 80% carbon-free energy mix by 2035.
47% Carbon-Free Generation
2022 Energy Mix Breakdown
47% of net generation is provided by carbon-free sources, including solar and nuclear power.
11% Carbon Footprint Reduction
Since 2015
Reduced the company's overall carbon footprint by 11% since 2015.
333k Metric Tons CO₂ Avoided
Annual Emission Savings
The Milagro Solar+Storage project avoids approximately 333,000 metric tons of CO₂ annually.
Eliminated coal generation from energy mix in 2016.
Expanded renewable energy portfolio to include 715 MW of renewables by 2025/2026.
Issued request for proposal for 750 MW of renewable resources in 2024 and brought online the most efficient natural gas unit for grid reliability.
Entered a 20-year PPA for 150 MW solar + 75 MW/300 MWh storage (Milagro Solar+Storage).
Working with Mitsubishi Power on a hydrogen roadmap: converting Newman to a 30% hydrogen blend initially, with plans to reach 100% hydrogen by 2045.
Developing 580 MW solar + 140 MW battery storage projects as part of EPE’s clean energy initiatives.
Installed a 3 MW solar + 1 MW battery system at NMSU (Aggie Power), powering approximately one-third of the campus and serving as a lab for engineering students.
Inclusion & Diversity
Maintain a dynamic, creative work environment that fosters safety, professional development, mutual respect, commitment and integrity.
No publicly disclosed gender‑diversity figures or DEI targets available.
No DEI programs or gender‑related outcomes reported in official disclosures or sustainability reports.