Gestionnaire régional des opérations (Bilingue)

Description

• Ensures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular tool box talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents
• Manages a team of Technicians for the assigned region
• Manages operational budgets with a focus on cost control (burden costs), and weekly work order expenditures.
• Deploys Technicians to projects and work orders and to ensure projects and work orders are completed on-time and meets all requirements
• Provides technical support to Technicians
• Maintains current awareness and ensures compliance with all applicable regulations and requirements
• Collaborates with relevant stakeholders to review, develop, refine and implement processes and standard operating procedures
• Monitors and drives team performance to ensure achievement of service level agreements and performance metrics
• Recommends and implements technologies to achieve greater efficiencies and productivity
• Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.
• Investigates and resolves operational issues
• Responsible for people-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
• Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction
• Collaborates with Dispatch and CMMS teams for effective service delivery
• Ensures work is performed in accordance to all internal and external requirements

Requirements

• Maintains current awareness and knowledge of all applicable regulations and requirements
• 8 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level
• In-depth knowledge of applicable regulatory requirements and maintains current awareness
• Journeyman level Plumbing license
• Skilled at managing a skilled trades operations and employees
• Computer proficiency
• Journeyman level Refrigeration license
• Ability to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achieved
• Ability to develop and implement processes and standard operating procedures
• Skilled at influencing, persuading and negotiating
• Technical expertise in one or more of skilled trades discipline – refrigeration, electrical, plumbing
• Journeyman level Electrical license

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance