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Cloud Customer Onboarding & Success Manager
Larsen & Toubro
Manage onboarding and success of customers on the cloud platform, ensuring smooth deployment and ongoing support.
15d ago
1,200,000
Junior (1-3 years)
Full Time
Chennai, Tamil Nadu, India
Office Full-Time
Company Size
54,596 Employees
Service Specialisms
Construction services
Project Management
Engineering
Design
Technical Services
Turnkey
General Contractor
Architecture
Sector Specialisms
Buildings & Factories
Transport Infrastructure
Heavy Civil Infrastructure
Smart World & Communication
Water & Renewable Energy
Power Transmission & Distribution
Hydrocarbon (offshore and onshore projects)
Coal-based Power Plants
Role
What you would be doing
cloud provisioning
problem escalation
customer support
onboarding coordination
performance monitoring
knowledge management
- Escalate L2/L3 issues to partner teams (e.g., E2E) and follow through to closure
- Maintain a knowledge base of common issues and solutions
- Provision cloud resources and configure services based on customer requirements
- Coordinate and execute onboarding activities for new customers
- Provide guidance and training to customers on platform usage
- Collect feedback and relay insights to product and engineering teams
- Respond to support tickets and incidents, ensuring timely resolution
- Collaborate with internal and partner teams to ensure timely and successful deployments
- Document onboarding processes and maintain delivery playbooks
- Monitor customer environments for performance, availability, and security
- Act as a point of contact for operational queries and support
What you bring
bachelor's degree
aws
azure
cloud platforms
customer-facing
networking
- Bachelor’s degree in Computer Science, IT, or related field
- Exposure to AI/ML platforms or industry-specific cloud solutions
- Hands-on experience with public cloud platforms (AWS, Azure, GCP)
- Experience working with partner ecosystems and multi-vendor environments
- Excellent communication and customer-facing skills
- Strong understanding of cloud provisioning, networking, and security
- Certifications in cloud platforms (e.g., AWS SysOps, Azure Administrator)
- 3–6 years of experience in cloud delivery, support, or operations roles
- Experience with CI/CD pipelines and DevOps practices
- Familiarity with monitoring tools, incident management, and ticketing systems
- Collaborative and customer-focused work environment
- Opportunity to work on cutting-edge cloud technologies
- Competitive compensation and performance incentives
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be conducted as part of the onboarding process
Company
Overview
Founded in 1946
Year Established
The company was started in 1946 by two Danish engineers.
Revenue Billions USD
Annual Revenue
The company generates tens of billions of USD annually.
- A small Bombay firm that evolved into a global powerhouse.
- Expanded into major infrastructure and industrial projects worldwide.
- Delivers EPC projects in energy, transport, and defense.
- Notable projects include power plants, metro rail systems, hydrocarbon facilities, and naval vessels across emerging markets.
- Subsidiaries like LTIMindtree and L&T Technology Services drive its footprint in digital engineering and consulting.
- Known for tackling large-scale, complex assignments in defense, power, urban transit, and marine engineering.
- Integrity and transparency in all dealings.
- Commitment to excellence and innovation.
- Customer satisfaction through quality, service, and value.
- Respect for the environment and communities.
- A culture of teamwork, collaboration, and respect for diversity of thought.
- Continuous learning, development, and growth.
- Safety as the first priority in all operations.
Net Zero by 2040
Sustainability Goal
The company aims to achieve net-zero emissions by 2040 through comprehensive sustainability initiatives.
- Implementation of energy-efficient technologies in all operations.
- Reduction in carbon footprint through sustainable practices.
- Investment in renewable energy sources like solar and wind.
- Commitment to circular economy principles in product design and waste management.
- Promotion of green building initiatives and sustainable infrastructure.
- Achieving gender balance across all levels of the organization.
- Female representation at leadership positions increased year over year.
- Commitment to gender-neutral policies and equal pay for equal work.
- Fostering an inclusive workplace through mentorship programs and training.
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