Dispatcher at Wm. Henderson Plumbing Heating And Cooling in Philadelphia, PA | USD18-23 | Kablio

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Dispatcher

Wm. Henderson Plumbing Heating And Cooling

Plumbing, heating, and cooling services for residential and commercial customers.

Customer Service Coordinator/Dispatcher handling scheduling and client support

16 days ago ago

$18 - $23

Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years)

Full Time

Philadelphia, PA

Field

Company Size

50 Employees

Service Specialisms

Air conditioning repair

Furnace repair

Plumbing repair & installation

Indoor air quality

Chimney liner services

Sump pump repair

Garbage disposal installation

Ductless split HVAC installation

Sector Specialisms

Residential

Commercial

Buildings

Role

Description

Requirements

background check

2+ years

interpersonal

teamwork

microsoft office

customer service

Pass pre-employment background check and drug screen.
Minimum of two years office or customer service experience (retail, hospitality, dispatch, etc).
Excellent interpersonal skills with the ability to interact with all types of customers.
Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
Ability to work as part of a team.
Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.
Strong customer service attitude.
Able to plan and schedule work rather than just react.

Benefits

Prescription drug coverage
Company-supplied life insurance
Paid holidays
Paid vacation
Vision discount program
401(k) plan with employer match
Medical benefits
Dental benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

pass pre-employment background check and drug screen.

Company

Overview

Since 1977

Longstanding Expertise

Established in 1977, the company has built a strong reputation over four decades.

24/7

Emergency Availability

Clients can rely on round-the-clock emergency services for immediate assistance.

Delivers high-quality, reliable solutions for residential and commercial properties.
Ensures comfort and safety for clients year-round.
Typical projects include HVAC system installations, water heater replacements, plumbing repairs, and air conditioning services.
Committed to quick response times and a professional approach to every job.
Technicians are highly trained and equipped with the latest tools.
Ensures clients can always count on them in urgent situations.

Culture + Values

We value our employees and offer a collaborative, team-oriented work environment.
We believe in delivering top-quality service with integrity and professionalism.
We are committed to exceeding customer expectations and building lasting relationships.
We continuously strive for improvement through training, education, and the latest technology.
We operate with honesty, reliability, and respect in every aspect of our business.

Environment + Sustainability

We focus on providing energy-efficient systems to help reduce the environmental footprint.
We offer solutions that contribute to energy conservation and sustainable living.
We are committed to using the latest green technologies and environmentally-friendly practices.
We aim to help clients reduce their energy consumption and promote eco-friendly choices.
Our goal is to support sustainable energy practices through service offerings like high-efficiency HVAC and plumbing systems.

Inclusion & Diversity

Articles

HVAC Service Technician job posting