eCommerce Coordinator

Description

• Manage and maintain large product catalogs, including descriptions, images, specifications, and attributes.
• Collaborate with Purchasing to keep product listings current and enriched with accurate data.
• Partner with Product Managers to ready the website for new product launches or updates.
• Maintain and update static content pages to ensure accurate company and product information.
• Monitor and resolve open support cases with the website hosting platform.
• Coordinate implementation of new website features and integrations.
• Ensure seamless connectivity between the website and ERP system for optimal performance.
• Create and update training materials for internal and external website users.
• Support customers in building account profiles to streamline online purchasing.
• Provide exceptional customer service via phone, email, text, and in‑person interactions.
• Respond to all inquiries promptly and professionally.

Requirements

The eCommerce Coordinator manages and enhances the customer experience on the company’s website, overseeing the maintenance and accuracy of product and service listings while serving as the primary point of contact for website updates, issues, and enhancements. Proficiency in HVAC products and experience with ERP system integrations are essential.

The successful candidate will demonstrate strong organizational skills, high attention to detail, and the ability to manage multiple deadlines in a fast‑paced team environment.

• High School Diploma or equivalent; college degree preferred.
• 2–5 years of experience in eCommerce or product content management.
• Strong familiarity with HVAC products and B2B eCommerce environments.
• Experience with Product Information Management (PIM) systems.
• Advanced Excel skills, including VLOOKUP, PivotTables, and data cleansing.
• Knowledge of B2B workflows, pricing structures, and catalog/category organization.
• Excellent organizational skills and meticulous attention to detail.
• Experience handling and editing digital assets such as images and PDFs.
• Ability to manage bulk uploads, CSV files, and data import/export processes.
• Familiarity with content staging, preview, and publishing workflows.
• Strong sense of confidentiality and discretion.
• Capable of managing deadlines and multitasking in a fast‑paced environment.
• Professional phone etiquette and strong interpersonal communication skills.

Benefits

The position is based at the home office in Anaheim, CA 92807, with an hourly salary ranging from $26.00 to $29.00.

Training + Development

Interview process

Visa Sponsorship

Security clearance