Description
front office
financial review
invoice processing
f&b supervision
compliance
staff training
The Director of Operations – Transitions/Task Force is tasked with driving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while preserving the integrity of each property. This role requires a hands‑on approach to operational oversight, financial management, and staff mentorship across all departments.
Key duties include overseeing front‑office operations, conducting daily tours of all departments, leading weekly staff meetings and training, and holding monthly financial reviews with managers. The director also ensures budget adherence, monitors productivity, develops managerial talent, manages hiring and performance appraisals, and supervises F&B operations, safety protocols, and compliance with all corporate policies and SOPs.
- Oversee front‑office operations, including training, scheduling, and daily duties.
- Tour operating departments each day and adjust workflows with department heads.
- Conduct weekly staff meetings and training sessions following Highgate standards.
- Hold monthly financial reviews with all department managers and supervisors.
- Ensure department heads meet budgeted productivity and accounting procedures.
- Develop managers through competency and corporate‑sponsored training programs.
- Monitor and coach management trainees and maintain direct contact with them.
- Maintain compliance with all Highgate policies, SOPs, and training requirements.
- Inspect rooms weekly with Housekeeping and Property Engineering teams.
- Process invoices daily using the accounts‑payable system.
- Prepare monthly financial forecasts and reforecasts, analyzing revenue and expenses.
- Lead hiring processes, conduct final interviews for management vacancies, and ensure SOP compliance.
- Perform performance appraisals and implement counseling or disciplinary actions as needed.
- Supervise all food and beverage personnel, prepare budgets, and monitor department performance.
- Ensure compliance with local liquor laws, health, and sanitation regulations.
- Monitor industry trends and implement actions to maintain competitive, profitable operations.
- Respond promptly to guest complaints and maintain high standards of guest service.
- Coordinate loss prevention activities within the F&B department.
- Participate in Management on Duty coverage and attend all required meetings and trainings.
Requirements
6+ years
hotel experience
rooms division
problem solving
travel 50%
lift 20lb
Candidates must have at least six years of progressive hotel experience (or an equivalent combination of education and 4‑6 years of relevant experience), strong rooms‑division knowledge, and the ability to lift up to 20 lb occasionally. Excellent verbal and written communication, multitasking, problem‑solving, and confidentiality skills are essential, as is a professional appearance and adherence to Highgate standards.
The position requires approximately 50 % travel within the Eastern region for about one year, flexibility to work long hours, participation in Management on Duty coverage, and consistent attendance at required meetings and trainings.
- Travel approximately 50 % of the time within the Eastern region for transitional assignments.
Benefits
Information not given or found
Training + Development
Information not given or found
