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Resource Innovations

Vendor Relationship Manager

Company logo
Resource Innovations
End‑to‑end clean energy transformation software and services for utilities, governments and systems operators.
Develop, manage and strengthen channel marketing relationships with program partners while providing support to customers in Demand Response programs.
22d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Kansas City, MO
Office Full-Time
Company Size
611 Employees
Service Specialisms
Energy Efficiency
Sustainability Consulting
Program Management
Project Management
Energy Audits
Building Performance
Renewable Energy Solutions
Green Building Certifications
Sector Specialisms
Energy Efficiency
Electrification
Distributed Energy Resources
Clean Energy
Renewables
Microgrids
Smart Homes
Connected Devices
Role
What you would be doing
program support
customer support
customer satisfaction
channel management
event representation
customer education
  • Collaborate with and support Program Manager on establishing and executing outreach initiatives
  • Provide assistance to enrolled customers to drive DR event participation and increase year-over-year enrollments.
  • Deliver best-in-class customer satisfaction
  • Develop, manage and strengthen channel marketing relationships with program partners (e.g., OEMs, Trade Allies, Retailers)
  • Represent program at promotional events
  • Prepare and conduct educational events for customers on DR programs (FAQs, what to expect, program materials)
What you bring
customer relations
crm tool
presentation
negotiation
collaboration
under pressure
  • Independent worker capable of taking ownership of assigned tasks, proposing solutions, and suggesting improvements to existing processes related to reporting, tracking, and analysis.
  • Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively.
  • Strong presentation and negotiation skills
  • Located in or willing to relocate to greater KC metro area is required
  • 3+ years' experience in Demand Response and/or residential thermostat channels (preferred)
  • Effective under pressure, able to meet deadlines while adapting to shifting priorities and evolving business needs.
  • Excellent verbal and written communication skills with the ability to build rapport with diverse stakeholders (customers, partners, utilities)
  • Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives.
  • Proficiency at effectively using a Customer Relationship Management Tool (e.g., Salesforce) to track and report on outreach efforts
  • 5+ years' experience in customer relationship building
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
2016
Year Founded
The company was established in the San Francisco Bay Area with a focus on addressing climate and energy challenges.
880+
Energy Programs Managed
The company has managed over 880 energy programs across North America, Europe, and the Pacific since 2019.
825,000
COâ‚‚ Avoided
The company reported avoiding 825,000 metric tons of COâ‚‚ in 2022, contributing to its environmental impact efforts.
Top 500
Inc. 5000 Ranking
The company was ranked among the top 500 fastest-growing private companies in the energy sector on the Inc. 5000 list in 2023.
  • Merged with Nexant in 2021 and backed by Morgan Stanley Capital Partners in 2024, accelerating its scale and reach.
  • Specializes in transforming utility operations through demand-side management, software systems, and advisory services.
  • Works on diverse projects—from residential weatherization to grid modernization, electrification, and utility marketplaces.
  • Operates globally but retains utility-scale focus, delivering integrated energy solutions at significant scale.
Culture + Values
  • Climate Change
  • Innovation
  • Equity
  • Scale and Impact
Environment + Sustainability
798k COâ‚‚e Avoided
Carbon Emissions Avoided
The company has successfully prevented the emission of 798,924 metric tons of COâ‚‚ equivalent through various initiatives in 2023.
800:1 Removal Ratio
COâ‚‚ Removal Efficiency
For every metric ton of COâ‚‚ emitted, the company facilitates the removal of over 800 metric tons of COâ‚‚ through innovative solutions.
1.1 TWh Saved
Energy Savings
The company has delivered 1.1 terawatt-hours of energy savings in 2023, contributing to reduced energy consumption.
$483M Rebates
Energy Efficiency Rebates
The company has issued $483 million in total energy efficiency rebates in 2023, incentivizing sustainable practices.
  • Operating in over 30 states and 10 countries
  • Carbon accounting initiated in 2022 with full operational footprint offset via carbon credits
  • Developing a Net Zero plan (target date to be announced)
Inclusion & Diversity
52% women
Workforce Composition
The workforce composition reflects a strong focus on gender diversity, with 52% women compared to the industry average of 24%.
13% increase
Female Applicants YoY
There has been a notable 13% year-over-year increase in the number of female applicants, highlighting improved recruitment efforts.
17% increase
Racial Diversity YoY
The company has achieved a 17% year-over-year increase in racial diversity, showcasing a commitment to inclusivity in hiring.
  • Majority‑women‑led board and executive team (written into bylaws)
  • Recruiters are AIRS Diversity Certified
  • Supplier Inclusion Program actively growing diverse supplier partnerships
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