Customer Support Manager (Site Based) at Westrac Cat in Guildford, Western Australia, Australia | Kablio

Role

Description

ids system

amt system

sales proposals

fleet management

forecasting

product support

Support the aftermarket sales strategy for assigned customer groups.
Prepare and deliver sales proposals.
Use IDS and AMT systems to track and manage sales opportunities.
Build strong relationships with site teams, including maintenance and planning.
Handle strategic planning, forecasting, and inventory management.
Drive continuous improvement projects to enhance site performance.
Identify and pursue aftermarket and technology sales opportunities with customers.
Manage fleet performance to improve total cost of ownership (TCO).
Lead commercial negotiations for aftermarket products and services.
Provide product support and resolve product issues.

Requirements

communication

trade qualification

teamwork

organisation

tco modelling

commercial acumen

Proven communication, relationship development & negotiation skills, with the ability to influence key stakeholders.
Trade Qualification or strong understanding of mining machinery components
Self-motivated individual that can demonstrate the ability to work successfully within a team and autonomously.
Excellent organisation skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines
Understanding of Heavy Mining Equipment ‘Total Cost of Ownership’ modelling.
Strong commercial acumen.

Benefits

Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. .
Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$2.45B Revenue

FY2018 Financial Performance

Generated over A$2.45 billion in revenue across operations spanning WA, NSW, and ACT.

100th Wheel Loader

Delivered in Sept 2023

Achieved the milestone of delivering the 100th Cat Next‑Gen medium wheel loader, demonstrating significant productivity improvements for clients.

20% Productivity

Gain for Clients

Cat Next‑Gen medium wheel loaders provide clients with productivity gains exceeding 20%, supported by advanced technology solutions.

46,000 Hours

Logged on Cat Machines

Some Cat machines in WA have logged 46,000 hours, showcasing WesTrac's commitment to durability and long‑haul support.

Grew from a single WA dealership into a multi‑state Cat heavy equipment powerhouse.
Operates 31 branches across WA, NSW, and ACT as a flagship of Seven Group Holdings.
Serves major mining clients like BHP and Rio Tinto, supplying and maintaining heavy equipment.
Launched a Technology Experience Centre in NSW featuring remote‑operator stations and Cat’s MineStar systems.
Provides whole‑of‑life support including parts, servicing, operator training, and FitFleet monitoring.
Engages in projects ranging from mine sites to infrastructure development, leveraging expertise in heavy‑haul and fleet solutions.

Culture + Values

Safety First: Ensuring the safety and wellbeing of our people is our highest priority.
Customer Commitment: We work in partnership with our customers, understanding their needs and delivering innovative solutions.
Integrity: We do what we say we will do, delivering on our promises with the highest standards of professionalism.
Excellence: We strive for excellence in everything we do, continuously improving and striving for better outcomes.
Collaboration: We value teamwork and encourage open, transparent communication across all levels of the business.
Accountability: We take responsibility for our actions, holding ourselves accountable for the results we achieve.

Environment + Sustainability

2050 Target

Net Zero Emissions

Aims to achieve zero greenhouse gas emissions by 2050.

Focuses on energy efficiency, waste reduction, and use of renewable resources.
Implements programs to reduce fuel consumption and increase sustainable products/technologies.
Supports customers with latest environmentally friendly technologies and solutions, such as electric and hybrid machinery.

Inclusion & Diversity

Focused on creating an inclusive and diverse workforce where everyone has an opportunity to succeed.
Has set clear targets to increase the representation of women in leadership roles.
Promotes a culture of respect, aiming to provide equal opportunities for all employees regardless of background.

Articles

Careers at WesTrac

About Us

WesTrac Services

Role

Description

ids system

amt system

sales proposals

fleet management

forecasting

product support

Support the aftermarket sales strategy for assigned customer groups.
Prepare and deliver sales proposals.
Use IDS and AMT systems to track and manage sales opportunities.
Build strong relationships with site teams, including maintenance and planning.
Handle strategic planning, forecasting, and inventory management.
Drive continuous improvement projects to enhance site performance.
Identify and pursue aftermarket and technology sales opportunities with customers.
Manage fleet performance to improve total cost of ownership (TCO).
Lead commercial negotiations for aftermarket products and services.
Provide product support and resolve product issues.

Requirements

communication

trade qualification

teamwork

organisation

tco modelling

commercial acumen

Proven communication, relationship development & negotiation skills, with the ability to influence key stakeholders.
Trade Qualification or strong understanding of mining machinery components
Self-motivated individual that can demonstrate the ability to work successfully within a team and autonomously.
Excellent organisation skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines
Understanding of Heavy Mining Equipment ‘Total Cost of Ownership’ modelling.
Strong commercial acumen.

Benefits

Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. .
Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$2.45B Revenue

FY2018 Financial Performance

Generated over A$2.45 billion in revenue across operations spanning WA, NSW, and ACT.

100th Wheel Loader

Delivered in Sept 2023

Achieved the milestone of delivering the 100th Cat Next‑Gen medium wheel loader, demonstrating significant productivity improvements for clients.

20% Productivity

Gain for Clients

Cat Next‑Gen medium wheel loaders provide clients with productivity gains exceeding 20%, supported by advanced technology solutions.

46,000 Hours

Logged on Cat Machines

Some Cat machines in WA have logged 46,000 hours, showcasing WesTrac's commitment to durability and long‑haul support.

Grew from a single WA dealership into a multi‑state Cat heavy equipment powerhouse.
Operates 31 branches across WA, NSW, and ACT as a flagship of Seven Group Holdings.
Serves major mining clients like BHP and Rio Tinto, supplying and maintaining heavy equipment.
Launched a Technology Experience Centre in NSW featuring remote‑operator stations and Cat’s MineStar systems.
Provides whole‑of‑life support including parts, servicing, operator training, and FitFleet monitoring.
Engages in projects ranging from mine sites to infrastructure development, leveraging expertise in heavy‑haul and fleet solutions.

Culture + Values

Safety First: Ensuring the safety and wellbeing of our people is our highest priority.
Customer Commitment: We work in partnership with our customers, understanding their needs and delivering innovative solutions.
Integrity: We do what we say we will do, delivering on our promises with the highest standards of professionalism.
Excellence: We strive for excellence in everything we do, continuously improving and striving for better outcomes.
Collaboration: We value teamwork and encourage open, transparent communication across all levels of the business.
Accountability: We take responsibility for our actions, holding ourselves accountable for the results we achieve.

Environment + Sustainability

2050 Target

Net Zero Emissions

Aims to achieve zero greenhouse gas emissions by 2050.

Focuses on energy efficiency, waste reduction, and use of renewable resources.
Implements programs to reduce fuel consumption and increase sustainable products/technologies.
Supports customers with latest environmentally friendly technologies and solutions, such as electric and hybrid machinery.

Inclusion & Diversity

Focused on creating an inclusive and diverse workforce where everyone has an opportunity to succeed.
Has set clear targets to increase the representation of women in leadership roles.
Promotes a culture of respect, aiming to provide equal opportunities for all employees regardless of background.

Articles

Careers at WesTrac

About Us

WesTrac Services