Account Manager (MENA)

Overview

Senior Customer Success Manager driving growth & retention for Energy Exemplar in MENA.

Key Responsibilities

• account management
• data analysis
• customer retention
• revenue growth
• upsell
• cross-sell

Tasks

As a member of the EMEA Customer Success team, the Senior Customer Success Manager – Middle East will be responsible for managing and growing customer engagements across the region. This role will focus on building and maintaining long-term strategic partnerships with utilities, regulators, government bodies, and energy companies, ensuring Energy Exemplar’s solutions deliver measurable value. The successful candidate will oversee a high-value customer portfolio with a clear mandate to drive customer retention, revenue growth, and advocacy. You will act as the trusted advisor to senior stakeholders, proactively identifying opportunities for expansion through upsell and cross-sell initiatives, while ensuring adoption and satisfaction remain at best-in-class levels. -Represent Energy Exemplar as a thought leader in the Middle East energy sector. -Act as the key conduit between customers and Energy Exemplar’s Product teams. -Maintain robust account management systems, driving insights through structured reporting and data analysis to executive leadership. -Serve as a trusted advisor to senior stakeholders in utilities, regulators, government bodies, and energy companies. -Attend and present at regional conferences, government forums, and industry events to expand networks and identify emerging opportunities. -Establish, expand, and nurture executive-level relationships with customers across the Middle East. -Achieve industry-leading retention rates while securing multiple customer testimonials and reference partnerships annually. -Take full ownership of all accounts in the region to ensure long-term retention, growth, and advocacy. -Drive measurable business outcomes by managing a regional portfolio representing $130M ARR. -Ensure renewal targets are consistently achieved or exceeded. -Partner closely with customers to understand their evolving priorities and ensure Energy Exemplar’s solutions deliver strategic value. -Ensure customer onboarding, adoption, and expansion are delivered to the highest standard, leveraging consistent frameworks across markets. -Deliver actionable feedback on market trends, regulatory developments, and customer requirements, shaping product innovation and roadmap priorities. -Proactively identify expansion opportunities through upsell and cross-sell initiatives to maximize customer lifetime value. -Identify and develop new business opportunities, including strategic partnerships with governments, regulators, and private sector leaders, embedding Energy Exemplar in the Middle East energy ecosystem.

Requirements

• executive relationships
• strategic thinking
• data analytics
• bachelor’s
• 7+ years
• energy knowledge

What You Bring

This role also requires strong external engagement, representing Energy Exemplar as a thought leader at industry events, government forums, and conferences across the Middle East. To succeed, you will combine a strong commercial mindset with deep knowledge of the regional energy landscape and an ability to translate complex customer challenges into actionable solutions. -Relationship Management: Demonstrated ability to build and sustain executive-level relationships with C-suite and senior stakeholders. -Strategic Thinking: Ability to translate customer challenges into actionable solutions and value realization. -Analytical Skills: Proficiency in leveraging data to inform customer insights, track account performance, and guide strategic decisions. -Education: Bachelor’s degree required; advanced degree in business, engineering, or related field preferred. -Flexibility: Willingness to travel across the Middle East for customer meetings, industry events, and regional engagements. -Industry Knowledge: Strong understanding of the Middle East energy landscape, including utilities, regulators, and market dynamics. -Experience: 7+ years in Customer Success, Account Management, or Strategic Consulting within enterprise software, energy, or related industries. -Communication Skills: Excellent written and verbal communication skills; confident in presenting to senior audiences and representing the company at industry forums. -Commercial Acumen: Proven track record of managing large enterprise accounts, meeting or exceeding renewal and expansion targets.

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Benefits

We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.

About Energy Exemplar

-A global leader in energy simulation software, driving innovation in the energy market modeling space. -The PLEXOS platform is widely adopted by energy professionals for market forecasting and grid optimization. -Collaborates with utilities, market operators, regulators, and energy investors to provide data-driven insights for strategic decision-making. -Offers expertise across renewable energy integration, grid management, and infrastructure planning. -Supports transformative projects shaping the future of energy markets worldwide. -Maintains a global presence with offices in multiple countries, delivering tailored solutions to meet local and international needs. -Known for exceptional support and services, helping clients navigate the complexities of modern energy systems.

Sector Specialisms