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Client Relations Specialist
Tremco Cpg Inc.
Liaison to customers, managing relationships, support, and contract compliance.
9d ago
$56,000 - $66,000
Junior (1-3 years)
Full Time
Beachwood, OH
Office Full-Time
Company Size
4,600 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Residential
Commercial
Education
Industrial
Transportation
Restoration
Off-Site Construction
OEM
Role
What you would be doing
client support
relationship management
sales coordination
issue resolution
feedback management
process improvement
- Build relationships directly with contractors, sales representatives, customers and internal staff
- Ensure both the company and clients adhere to contract / specs
- Liaise between customers, contractors, sales reps and appropriate personnel
- Effectively provide client support and communication
- Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders
- Assist sales team with identifying opportunities to up-sell / cross sell services and products
- Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service
- Collaborate with regional sales resources to improve their customer service experience
- Facilitate inter departmental communication to provide effective client support
- Interacts with customers including contractors to provide support and information on an assigned product or service
- Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate
- Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements.
- Maintain up-to-date knowledge of company products and services
- Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns
What you bring
high school
microsoft office
sap
customer service
time management
team player
- Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery
- High School Diploma or GED
- Ability to develop working relationships at multiple levels of the organization
- Excellent time management skills
- Ability to handle change and ambiguity
- Excellent customer service skills
- Ability to work at a focused and continuous pace
- Proficient with Microsoft Office Suite and SAP
- Understand contractor, sales representative and customer perspectives to improve their order experience
- Be familiar with other product and services to support staff of Client Relation Specialists
- 1 to 2 years experience and/or training in this type of work
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
- Effective in a fast paced environment
- Collaborative team player with the ability to build consensus
- Strong verbal and excellent written communication skills; strong attention to detail
- Ability to be self-directed and motivated
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded with a vision to revolutionize the construction industry, brings cutting-edge solutions to building and infrastructure projects worldwide.
- A leader in the development of high-performance coatings, sealants, and weatherproofing products.
- Specializes in providing durable solutions for the commercial, industrial, residential, and infrastructure sectors.
- Delivers an extensive range of products and services designed to improve the longevity and performance of buildings and structures.
- Known for its innovative approach to building materials, has been an essential partner in iconic projects, from large-scale commercial properties to residential developments.
- With a strong presence in both domestic and international markets, continues to drive forward with a commitment to excellence in construction and material solutions.
- Dedicated to addressing the evolving needs of modern construction, is a trusted name in waterproofing, restoration, and building maintenance solutions.
- Innovation and Technology - We drive continuous innovation in our products and services.
- Accountability - We take responsibility for our actions, both individually and collectively.
- Collaboration - We work together across teams, functions, and geographies to achieve shared success.
- Integrity - We act with the highest ethical standards and in compliance with all applicable laws and regulations.
2050 Target
Net-Zero Emissions Goal
Company committed to achieving net-zero emissions by 2050, encompassing all scopes of emissions.
- Reduces energy use and water consumption across operations.
- Implements sustainable product solutions to reduce environmental impact.
- Invests in renewable energy and carbon reduction technologies.
- Initiatives to reduce waste and increase recycling rates in manufacturing.
- has set clear goals for increasing the representation of women in leadership roles.
- Focus on creating a culture of inclusivity where all employees feel valued and respected.
- Regular monitoring and reporting of workforce diversity metrics to track progress.
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