Community Relations Representative

Description

• Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Primarily conducted in person, except where members of team are not present in the same facility.
• Involves the use of standard office equipment such as computers, phones, and printers.
• Occasional notice posting across the property portfolio.
• Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). By appointment and drop in.
• Serve as the primary in person contact for residents.
• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Assist in organizing and participating in occasional resident events across the property portfolio.
• Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards.
• Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system.
• Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations.
• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
• Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
• Handle confidential resident and property information with discretion and professionalism.
• Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary). By appointment and drop in.

Requirements

• Ability to read, write, speak, and understand English.
• Strong organizational and time management skills to handle multiple responsibilities effectively.
• Regular, consistent and timely in person attendance.
• Ability to exercise initiative.
• Ability to work independently and collaboratively in a centralized, high-volume hub environment.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Availability to work a flexible schedule, including weekends.
• One year of experience in a customer service environment preferred.
• Travel required for occasional meetings, training, community visits.
• Ability to solve problems involving several options in situations.
• Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.
• Ability to collaborate with coworkers in person and virtually to achieve customer goals.
• Highly organized and demonstrated project management skills.
• Ability to comprehend, analyze, and interpret documents.
• High school diploma or equivalent required. College degree preferred.
• Ability to meet all job requirements and assignments.
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
• Must work on-site in the office five days per week.
• Regular, consistent, and timely attendance required.
• Capability to utilize a personal smart device for apps related to property operations and communication.

Benefits

• This role requires a five-day workweek that will likely include weekend coverage. Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with the occasional need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time.

Training + Development

Interview process

Visa Sponsorship

Security clearance