Billing Manager

Description

• Responsible for project support including AMI, CRMB, CDG and Robotics Process Automation (RPA).
• Manages billing processes, systems and vendors to ensure timely accurate bill issuance/revenue generation (~ 976K bills monthly for $3.3B annually).
• Manages billing back-office responsible for resolving outsorts, EMMAs, implausibles, bill adjustments, meter exchanges, price loads, and OOB invoices to ensure timely accurate bill issuance.
• Manages team of employees in Binghamton and a remote workforce.
• Collaboration with NYSEG/RGE departments (Meter Services, Supplier Services, Regulatory, Appeals, Contact Centers, etc) to ensure timely accurate billing and customer communication.

Requirements

• Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives.
• Compliance with all NY Billing Regulations, SOX Controls, and CEO Certifications.
• Strong problems solving, prioritization, and project management skills.
• Be agile
• Master’s Degree.
• Ability to manage employees in a unionized and salaried workforce.
• In depth change management skills and the ability to lead effectively in different work environments, geographies, and demographics both within and outside the Company.
• Excellent analytical, interpersonal, verbal and written communication skills.
• Proficient in SAP, Microsoft Excel, Word, and Power Point applications.
• Experience with SAP IS-U/CCS utility business processes in the areas of: Billing and Invoicing; Device Management; Front Office (including Electronic Bill Presentment and Bill Print); and/or Customer Information Analytics.
• Leadership skills: analytical thought processes and the ability to work well with multiple groups including regulatory agencies, external stakeholders, end users, process owners and the IT SAP Support Group.
• Bachelor’s degree in Accounting, Business, Finance, Economics or Information Technology with 7 years relevant experience in utility credit & collections, finances, and/or billing operations (or significant and advanced experience in these fields for over 15 years) required.
• Knowledge of customer billing and accounting processes.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance