Responsible for project support including AMI, CRMB, CDG and Robotics Process Automation (RPA).
Manages billing processes, systems and vendors to ensure timely accurate bill issuance/revenue generation (~ 976K bills monthly for $3.3B annually).
Manages billing back-office responsible for resolving outsorts, EMMAs, implausibles, bill adjustments, meter exchanges, price loads, and OOB invoices to ensure timely accurate bill issuance.
Manages team of employees in Binghamton and a remote workforce.
Collaboration with NYSEG/RGE departments (Meter Services, Supplier Services, Regulatory, Appeals, Contact Centers, etc) to ensure timely accurate billing and customer communication.
Requirements
sap
excel
master’s
leadership
sox
change management
Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives.
Compliance with all NY Billing Regulations, SOX Controls, and CEO Certifications.
Strong problems solving, prioritization, and project management skills.
Be agile
Master’s Degree.
Ability to manage employees in a unionized and salaried workforce.
In depth change management skills and the ability to lead effectively in different work environments, geographies, and demographics both within and outside the Company.
Excellent analytical, interpersonal, verbal and written communication skills.
Proficient in SAP, Microsoft Excel, Word, and Power Point applications.
Experience with SAP IS-U/CCS utility business processes in the areas of: Billing and Invoicing; Device Management; Front Office (including Electronic Bill Presentment and Bill Print); and/or Customer Information Analytics.
Leadership skills: analytical thought processes and the ability to work well with multiple groups including regulatory agencies, external stakeholders, end users, process owners and the IT SAP Support Group.
Bachelor’s degree in Accounting, Business, Finance, Economics or Information Technology with 7 years relevant experience in utility credit & collections, finances, and/or billing operations (or significant and advanced experience in these fields for over 15 years) required.
Knowledge of customer billing and accounting processes.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded in 1852
Year of establishment
The company was established as a gas-light pioneer in the mid-19th century.
40% market reach
Market coverage in upstate New York
Operates electricity and gas supply across a significant portion of the region.
35k electric miles
Electric lines spanned
Extensive network of electric lines serves nearly 1.2 million customers.
$1–1.3B revenue
Annual revenue
Generates substantial income through regulated energy delivery services.
Typical projects include grid upgrades, pipeline maintenance, and industrial electrification programs adding capacity and resilience.
Specializes in large-scale utilities infrastructure, energy distribution, and regional energy provision.
A standout fact: it manages both electric and natural gas networks under one roof, a legacy of 200+ utility consolidations.
Culture + Values
Safety First: NYSEG places safety at the forefront of everything they do, ensuring a safe work environment for employees and customers.
Integrity: They uphold the highest ethical standards and make decisions based on honesty and transparency.
Customer Commitment: Focus on providing exceptional service to customers, meeting their needs with professionalism and care.
Environmental Stewardship: They are committed to protecting and improving the environment, integrating sustainability in their operations.
Innovation: Encouraging creative thinking and adopting new technologies to enhance services and processes.
Environment + Sustainability
2050
Net Zero Target Date
Aim to achieve net-zero greenhouse gas emissions by 2050.
10%
Carbon Emissions Reduction
Reduced carbon emissions by 10% from 2015 levels by 2020.
Focusing on transitioning to renewable energy sources, including wind and solar, to reduce carbon footprint.
Implementing energy-saving initiatives and technologies to reduce consumption and emissions.
Promoting the adoption of electric vehicles (EVs) to support cleaner transportation.
Inclusion & Diversity
Women 22% Leadership
Gender Representation
Reflects the proportion of women in leadership roles within the company.
Leadership Development: Focused on developing and advancing diverse talent through mentorship and career growth opportunities.
Workplace Inclusivity: Promotes an inclusive culture that values diverse perspectives and fosters employee engagement.