ServiceNow Architect

The ServiceNow Architect is responsible for the architecture, design, implementation and enhancement of innovative technology solutions using the ServiceNow platform, enhancing business processes and driving operational excellence. The position collaborates with various internal and external IT resources including Systems, Communications, Security, Project Management Team, and ServiceNow Development team to release changes in the ServiceNow environment that are focused on delivering business outcomes.

• Ensure best practices and governance processes are followed during the lifecycle of projects.
• Identify potential challenges and propose innovative solutions to address them.
• Stay current with ServiceNow updates and new features, integrating them into future and existing projects as applicable.
• Collaborate with business stakeholders to translate business requirements into scalable, maintainable ServiceNow implementations.
• Mentor NTTA staff in learning ServiceNow and be a champion in developing NTTA staff to be long term functional resources.
• Build and maintain strong relationships with the business through effective communication, understanding their needs, and delivering high-quality solutions that exceed their expectations.
• Lead all technical aspects of project and solution delivery including Application UI, workflow, development of specific reporting and integration components (SSO,LDAP, etc.).
• Analyzes and translates business information and technical requirements into an architectural blueprint.
• Lead the design and architecture of ServiceNow solutions across multiple modules.
• Identify and communicate talent gaps and propose solutions to address the gaps.
• Conduct workshops and training sessions to educate end-users and IT staff on ServiceNow capabilities and features.
• Partner with IT and ServiceNow teams to establish delivery operating governance to ensure successful go-lives, end user adoption and on-going support.
• Develop technical strategies and roadmaps for ServiceNow implementations, upgrades, and integrations.
• Assist in the implementation and configuration of ServiceNow modules and features (e.g. CMDB, Knowledge, discovery, orchestration)
• Provide support during non-business hour ServiceNow releases and migrations.
• Create comprehensive technical documentation, including architecture diagrams, design specifications, and implementation guidelines.

**Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship. **

• Proficient in JavaScript, HTML, CSS, and other relevant web technologies.
• ServiceNow Certified Master Architect (CMA).
• Experience with integrations using REST, SOAP, email, etc.
• 1+ year working with ServiceNow’s GenAI model Now Assist.
• Exceptional communication and interpersonal skills.
• ServiceNow Certified Technical Architect (CTA).
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• PMP or Certified Scrum Master.
• Software Asset Management (CIS-SAM).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Experience:
• Strong understanding of ITIL, ITSM, ITOM, ITAM, and business processes.
• Extensive understanding of ServiceNow's capabilities and a proven track record in architecture and project leadership.
• Proficient in the Microsoft Office 365 suite including Teams, Word, Excel, and PowerPoint.
• Hardware Asset Management (CIS-HAM).
• 5+ years working at a ServiceNow Architect level,
• Strong problem-solving and analytical skills.
• Bachelor’s degree in any field or an equivalent combination of education and experience is acceptable.
• a total of 7+ years on the ServiceNow platform (including ITSM, ITOM, ITAM, CMDB, SPM)
• IT Service Management (CIS-ITSM).
• Certified ServiceNow System Administrator and Certified Implementation Specialist.
• Excellent leadership and project management abilities.

• Future integrations with applications outside of ServiceNow.