Soft Services Manager

You’ll oversee all soft services on-site, driving performance, efficiency, and customer satisfaction. From managing budgets and rotas to developing your team and ensuring full compliance, you’ll be the linchpin for service excellence at this flagship site.

• Lead day-to-day security and cleaning operations.
• Liaise closely with Centre Management and attend KPI and review meetings.
• Build and motivate a team of up to 20 site staff.
• Deliver staff training, manage HR processes, and uphold compliance.
• Manage budgets, staffing, materials, and consumables.
• Conduct regular audits to maintain and improve standards.

• Experienced in managing large, multi-functional teams in security, cleaning, retail or FM.
• A confident communicator and natural leader.
• Customer-focused, resilient, and adaptable.
• Skilled in planning, analysis, and driving results.
• Able to influence senior stakeholders and inspire your team.