Engineer - Applications Operations

Providing innovation to government partners.

Our highly collaborative teams of IT engineers, analysts and managers help to keep the UK safe and secure, and when you join us in this role you’ll make a vital contribution to the maintenance and installation of our complex software and operating systems. Carrying out routine maintenance and administration tasks to ensure applications are available correctly, you’ll identify any operational problems or faults, use all your expertise as you contribute to their resolution, and provide our specialists, users and managers with proposals for improvements to our operations.

Delivering best-in-class solutions.

Documenting information about assets across their life cycle, and preparing high and low-level technical and operational process documentation, you’ll engage with our users and stakeholders to gather evidence relating to incidents and problems, and keep them informed of progress. Coaching, mentoring and sharing your expertise with your associates and colleagues, you’ll have plenty of time to keep up to speed with the latest technologies while maintaining your own professional development. In addition, we’ll expect you to contribute to the delivery of on-call services, and you may also be asked to support some out-of-hours work.

Use all your expertise as you help defend the UK’s security interests

Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match

Open to UK nationals only.

You should have a Level 3 Information Communication Technician or IT Computer Science qualification, or relevant experience, and the ability to use relevant tools, such as ServiceNow would be desirable. Strong numerical and analytical skills are important, and working knowledge of relevant components, devices, processes and protocols would be a plus.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

With relevant Agile and ITIL Foundation level experience, you should have Microsoft Associate certification and a strong technical understanding of the hardware, software and systems supported by our organisation. It’s essential that you have significant experience working as a member of a high-pressure, fast-paced team in a similar role – this should include working with complex technologies in secure enterprise environment, for example with the MOD.

Salary: £41,036 - £42,621 - Plus location allowance £1750

Successful candidates will be expected to have a medical.

But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Alongside your salary of £41,036, FCDO Services contributes £11,888 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• A Civil Service pension.
• Free shuttle bus available between central Milton Keynes and Hanslope Park
• Annual leave starting at 25 days.
• 9 days per annum public and privilege days