Oldest family‑ and employee‑owned California lumberyard since 1884, supplying pro & DIY builders.
Assist customers, process orders, handle payments, and provide product advice in hardware store.
7 days ago ago
Junior (1-3 years)
Full Time
Pasadena, CA
Onsite
Company Size
1,000 Employees
Service Specialisms
Will‑Call Service
Delivery
Custom Millwork
Commercial Sales
Retail Lumber & Building Materials
Sector Specialisms
Residential
Commercial
Industrial
Role
Description
phone answering
order taking
inventory management
product advice
safety compliance
customer service
Answer telephones to provide information and receive orders
Should ask questions and provide relevant information to the customers that they might need and then list down the orders which the customers might purchase, thereby providing them excellent customer service
Keeps up to date with the product inventory and its functionality
Advise customers on use and care of merchandise
Maintain proficiency in all organizational safe working policies and practices
Recommend and provide advice on a wide variety of products and services
Adheres to company policies and work requirements
Must wear prescribed personal protective equipment when handling material or operating equipment
Greets customers with respect and courtesy
Requirements
experience
high school
math
cash register
lift 50lb
customer service
Six months of related experience preferred
High school diploma or equivalent
Basic mathematical skills, as needed to make change and give refunds
Must be able to successfully pass pre-employment and required drug screens as requested
Successful completion of on-the-job training
Must be in adequate physical condition to perform requirements such as mental, physical and manual dexterity, hand/grip strength, depth perception and any other physical attributes that enable the employee to perform the job safely according to all Company, Local, State, and Federal regulations and requirements
Ability to lift/carry up to 50 pounds regularly
Must be able to successfully pass a Physical Capacity Assessments as
Ability to push/pull up to 50 pounds regularly
The ability to read, write, understand, and relay, written and verbal instructions
Ability to operate available equipment, such as cash registers, calculators, or scanners
This position requires prolonged periods of standing and working on cash register or related equipment
Knowledgeable about company’s products and services, and customer-related policies
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must pass pre-employment drug screening.
must pass physical capacity assessment.
Company
Overview
$756M
Annual Revenue
Reports consistent financial success with revenue exceeding $756 million.
300M
Board Feet Annually
Processes over 300 million board feet of lumber each year.
18-Acre
Largest Facility
Showcases a cutting-edge facility with renewable energy features.
1884
Year Founded
Established in 1884, reflecting a legacy of woodworking innovation.
Remained family-owned across four generations, expanding via new sites and strategic acquisitions.
Typical clients include pro contractors and DIY builders, served through lumber, millwork, windows, hardware and delivery services.
Known for custom millwork capabilities and a user‑friendly app with guides, codes, promotions and permit info.
Maintains a behind‑the‑scenes stocking system, ensuring fast delivery and expert customer support.
Culture + Values
Since 1884
Year Established
The company has a rich history and strong legacy in the Greater Los Angeles area, dating back to its founding in 1884.
Committed to serving customers by doing ordinary things extraordinarily well.
Emphasis on high-quality products and customer service, upholding a reputation earned since 1884.
Employee feedback highlights a 'family atmosphere' where coworkers are helpful and supportive.
Offers thorough training and support, along with great benefits according to employee reviews.
Environment + Sustainability
Offers FSC-, SFI-, and Greenguard-certified products to support responsible forestry and low-emission materials.
Provides ENERGY STAR-qualified, EPA WaterSense, Green Seal, SCS, and NAHB green-approved building products.
Torrance facility features wind turbines, rainwater capture, and photovoltaic panels as part of its renewable system.
Green product criteria include: recycled content, resource conservation, low-emissions, energy/water savings, healthy built environments.
Adaptive reuse daylighting project won AIA Pasadena & Foothill Honor Design Award; contributes to net-zero by 2050 objectives.
Inclusion & Diversity
7%
Employees with Disabilities
Has a formal goal to ensure at least 7% of employees are people with disabilities as a federal contractor.
3.6/5
Glassdoor DI Rating
Received a 3.6/5 rating on Glassdoor for diversity and inclusion, based on 21 employee reviews.
Uses voluntary self‑identification every five years to measure progress toward the 7% disability employment goal.