Overnight Front Desk Associate (Weekend Part-Time)- The Harrison

Description

• Document reports of disturbances that occur; evaluate the situation and contact the proper authority (i.e. Police, Fire Department, Management) to resolve the problem.
• Assist residents with room reservation requests for the Association’s common area rooms.
• Coordinate deliveries to and from units; follow established procedures to have the resident receive their parcel; document the acceptance of parcels or other deliveries, both incoming and outgoing, by updating the package log in Building Link; notify the resident when a parcel has been accepted on their behalf.
• Understand and implement Emergency Procedures when required; understand and coordinate appropriate communications with residents and emergency personnel in the event of an Elevator Entrapment, fire alarm, fire, flooding, earthquake, or other emergency event.
• Note accurately any issues or information throughout the work shift in the pass-down log and read all e-mails for information pertinent to Front Desk Associates; communicate effectively with co-workers to assure a smooth transition of shifts.
• Properly operate the Elevator Control System so that guests, contractors and other visitors are sent to the proper floor.
• Answer telephones or address people who enter the lobby or approach the Front Desk to politely answer questions, provide information, and assist in accordance with rules, regulations and policies; receive and respond to resident complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.
• Coordinate moves in accordance with the Association’s approved hours; assure that Common Areas are adequately protected.
• Provide basic concierge services including restaurant reservations, taxi reservations, directions, and restaurant referrals; review and note information in the binder of local services and referrals for resident and guest use.
• Document the issuance of unit keys by properly utilizing Key Trak.
• Monitor activity in the Lobby and, when necessary, coordinate on-site personnel to address residents’ and guests’ needs; utilize Building Link to contact residents to announce guests and deliveries.
• Report complaints, reports of nuisance, and non-compliance issues to Management; if applicable, respond to the issue and politely call to the attention of the offending party the complaint or non-compliance issue and request that it be resolved as quickly and practicable as possible; document details of the incident as appropriate.
• Monitor and maintain an adequate inventory of forms, supplies and other items used at the Front Desk; maintain an adequate supply of items used at the lobby coffee station, if applicable, and any other lobby amenities requiring regular replenishment; order items or promptly notify Supervisor when in need of replenishment.
• Inform residents and guests of activities, events, and services that may be of use or interest.
• Utilize Building Link system and or Key Track to track and retain resident information including asset logs, parcel logs, key logs, guest sign-in, and amenity reservations.
• Maintain the appearance of the Front Desk area, Lobby by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed; continually monitor and maintain the back office and package room to ensure it is in a neat and orderly manner; periodically check hallways and elevators for debris.
• Periodically or regularly observe building activity as captured by surveillance cameras and displayed on security monitors; report suspicious or abnormal activities to Action staff and management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.

Requirements

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
• Follow all “Post Instructions” and adhere to the Association’s Governing Documents, CC&Rs, and the Rules and Regulations of the Association; be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures.
• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
• Strong judgment and solutions-oriented
• Hospitality Management college students or recent graduates are highly desired
• On-going hospitality and property management training
• Be able to prioritize tasks at desk with residents/owners, guests and vendors.
• Polished and professional appearance and demeanor

Benefits

• Comprehensive health benefits and paid time off package for qualifying employees
• Opportunities for career growth and advancement

Training + Development

Interview process

Visa Sponsorship

Security clearance