Description

The specialist will support multiple energy‑efficiency programs across several platforms, handling tasks such as customer service, visit scheduling, enrollment, program education, technical support, online assistance, and status updates. Interactions may occur via phone, chat, or email, and each call may require a different type of service.

• Handle inbound and outbound voice calls using scripts and talking points
• Provide customer service, schedule visits, enroll customers, educate on program offerings, and deliver tech support
• Communicate via phone, chat, and email across multiple platforms
• Meet personal performance data and real‑time progress metrics

Requirements

We are hiring a remote Bilingual Energy Efficiency Customer Support Specialist to join our inbound contact center. The role focuses on helping utility customers save money and make their homes more energy efficient while contributing to climate improvement.

Candidates must be bilingual in English and Spanish, hold at least a high school diploma or GED, and be able to type 35+ words per minute. A minimum of six months of customer‑facing experience is required, with call‑center sales experience preferred, and the ability to meet performance metrics and work a committed schedule.

Remote work requirements include a company‑provided laptop and software, a hard‑wired internet connection meeting at least 10 Mbps upload and 20 Mbps download, a dedicated home office free of disruptions, and two power outlets. Employees are expected to be on the phone for the entirety of their shift without interruptions.

• Must be bilingual in English and Spanish
• Minimum High School Diploma or GED
• Type at least 35 words per minute
• At least 6 months of customer‑facing experience; call‑center sales experience preferred
• Remote work equipment includes laptop, software, and required internet speed (≥10 Mbps upload / 20 Mbps download) with hard‑wired connection
• No visa sponsorship; successful hires must pass pre‑employment checks

Benefits

Compensation is $18 per hour plus a $65 monthly internet stipend, with salary determined by internal equity, market data, and relevant experience. CLEAResult does not sponsor visas, and all hires must pass pre‑employment checks.

• Medical, Dental, and Vision insurance with a company‑paid health‑care concierge service
• 401(k) plan with company match
• Paid vacation, sick, personal, and parental leave
• Paid Volunteer Time to give back to communities
• Employee Recognition Program that converts points into gift cards
• Employee Assistance Program for daily responsibility support
• On‑demand training courses for career advancement
• Dedicated home office space free of disruptions and two power connections
• Compensation: $18/hour plus $65/month internet stipend

Training + Development

Interview process

Visa Sponsorship

Security clearance