Description

• Be the primary point of contact for selected clients.
• Become the clients’ focal point for SGS Business Assurance services post contract award and work to the agreed client plan.
• Monitor and manage contract performance.
• Monitor the performance of SGS regarding client specific KPI’s.
• Identify risks with respect to poor performance / client expectations.
• Manage commercial aspects of the contract, including profit maintenance and business development opportunities.
• Provide liaison between Business Assurance personnel involved in the performance of the contract and manage contract communication.
• Undertake contract specific activities, including design and development of contract documentation, organization of required training, project reviews and reporting.
• Communicate with auditors regarding program announcements, procedures, etc., and coordinate any auditor trainings as agreed upon between SGS and client.
• Report to the client's Senior Management at set intervals on the performance and results of the project activities.
• Achieve client retention targets and receive high customer satisfaction survey results by providing excellent customer service.
• Manage risk with respect to poor performance and client expectations; report to management on results and corrective actions.
• Promote the image, capability, and integrity of the company.
• Implement process improvements to continuously improve service delivery metrics, especially timely issuance of certifications.
• Identify and drive business development opportunities for existing US and CA client accounts selected by management.
• Collaborate with the sales team to convert new business development opportunities into sales wins.
• Work with the sales team during pre‑contract sales negotiations and presentations.
• Achieve annual targets for identifying new business development opportunities that are realized into sales.
• Achieve annual new business development targets that are converted into realized sales; pipeline evaluated quarterly.
• Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.

Requirements

• Associate degree OR equivalent relevant experience.
• Bachelor's degree (preferred).
• 3+ years of previous working experience in a customer care representative or administrative role.
• Knowledge of ISO standards such as ISO9001, 14001, 45001 and 50001.
• Experience in the TIC industry supporting the Business Assurance sectors.
• Written and verbal communication in English (required).
• Ability to establish and maintain effective working relationships with subordinates, peers, management, external customers, and the public, demonstrating sensitivity and diplomacy (required).
• Must be able to read, understand and follow work instructions safely, accurately, and timely.
• Proficient in using computer software such as Word, Excel, Certnet, current SGS scheduling system, Microsoft Outlook, etc.
• Proven ability to manage and coordinate multiple projects in a fast‑paced, highly professional environment.
• Ability to exercise discretion and independent judgment when necessary.
• Demonstrates excellent verbal and written communication skills, including grammar and composition.
• Proficient in: Word, Excel, Outlook, Certnet, or current SGS scheduling system, Microsoft Outlook etc.

Benefits

The position offers an hourly rate of USD 25–29. The anticipated closing date for applications is March 1, 2026.

• Health: Medical, dental and vision insurance, life insurance, employee wellness programs.
• Wealth: Competitive pay, 401(k) with company match (immediate vesting upon enrollment), bonus program, employee referral program.
• Happiness: Professional growth through online training, virtual and classroom development experiences, tuition reimbursement program.
• Work‑Life Balance: Paid time off (vacation, sick, company holidays, floating holidays, volunteer time).

Training + Development

Interview process

Visa Sponsorship

Security clearance