New Business Advisor

Description

• Handle inbound customer enquiries via phone, email and web forms.
• Conduct detailed fact‑finding to understand customer needs.
• Advise customers on Stannah solutions and book appointments for Sales Consultants.
• Capture accurate information in internal systems.
• Liaise with Sales Consultants and manage their appointment diaries efficiently.
• Send brochures and follow up to convert enquiries into appointments.
• Maintain ongoing contact with enquiring customers to maximize conversions.

Requirements

The advisor works Monday to Friday from 8 am to 8 pm and Saturday‑Sunday from 9 am to 5 pm, with training provided in the office and hybrid working options available. This position is offered on a 12‑month fixed‑term contract.

Success in the role requires strong written and verbal communication skills, a caring approach to customer conversations, and the ability to listen and guide customers toward suitable solutions. Experience in customer service, sales support, or handling sensitive enquiries is desirable.

• Confident written and verbal communication.
• Empathetic, caring approach to conversations and sales.
• Strong listening skills and desire to help customers find the right solution.
• Ability to influence and guide customers toward the best option.
• Willingness to learn technical product details.

Benefits

Stannah promotes an inclusive and supportive workplace, encouraging applications from candidates of all backgrounds, identities and abilities. The company values its employees as the heart of the business and offers a range of benefits to support wellbeing and work‑life balance.

• Market‑aligned salary paid monthly.
• Quarterly profit‑share bonus scheme.
• 25 days holiday plus bank holidays, with a holiday purchase option.
• Pension scheme with matched contributions or salary sacrifice.
• SimplyHealth cash plan covering dental, optical, physiotherapy and other health costs.
• Life assurance and long‑service award holiday benefit.
• Discount rewards on shops, hotels and leisure activities.
• Employee Assistance Programme supporting wellbeing.
• Enhanced maternity and paternity provision.

Training + Development

Interview process

Visa Sponsorship

Security clearance