Manager - REAP

Description

• Responds to customer requests, issues and concerns quickly and efficiently in a decisive manner.
• Makes contingency plans by anticipating future changes and incorporates them into the strategy.
• Leverage insights from Surveys and focus group meetings to implement employee engagement and retention strategies.
• Manage a set of 3-4 aligned Mortgage Banking Analyst/ Mortgage Banking Senior Analyst
• Set goals for team members in the SMART framework, such that it engages and inspires.
• Provides coaching or support to others to adapt to change.
• Conduct dashboard review meetings with teams on monthly, quarterly, and annual basis.
• Encourage team to leverage Training and Development opportunities and other resources to advance in their professional development journey.
• Understand and explain the strategic direction set by management and align activities accordingly.
• Drive Berkadia’s Culture within team / organization.
• Partner with recruitment team and operations managers in acquiring and promoting the right talent.
• Partner with HR/IT/Admin to streamline process and people requirements.
• Manages conflicts between different individuals/ teams by ensuring win-win solution.
• Leverage performance reviews (mid-year, annual) of team members to help them grow, with objective feedback and proactive grooming and support.
• Thinks outside the box to find a solution frequently.
• Monitor workflow trends and ensure required capacity is available, when and where needed.
• Communicate with the stakeholders in US on a regular basis
• Communicate effectively - provide regular and timely updates to team and stakeholders.

Requirements

• Work Experience:   Overall, 7+ years of experience. At least 4 years of experience in the people leading role, out of which 18 months in managing frontline leaders.
• Preferably Post Graduate degree including MBA/PGDBM.
• Any bachelor’s degree.
• Understands the stakeholder ecosystem and diverse needs to align stakeholders around common goals.
• At least 4 years in Financial Services industry, preferably in Commercial Real Estate (CRE) industry.

Benefits

• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings.
• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement.
• Leverage training and development opportunity to upskill and deliver results.
• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program.
• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents.

Training + Development

Interview process

Visa Sponsorship

Security clearance