Auckland Council
Auckland Council governs and manages Auckland's local services, facilities, and community needs.
3 days ago
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Howick, Auckland Region, New Zealand
Onsite
Company Size
10,000 Employees
Service Specialisms
Sector Specialisms
Description
conservation support
customer service
revenue maximization
duty management
staff leadership
event delivery
The role involves supporting day‑to‑day operations and delivering consistent, high‑quality customer service while maximising revenue through the Zoo’s customer service outlets. The Assistant Duty Operations Manager will act as the senior person on duty when the Duty Operations Manager is unavailable, lead staff to create positive visitor interactions, and assist in delivering conservation advocacy programmes and events.
The role is 40 hours per week but requires flexible working, including some evenings, weekends and occasional public holidays, and may involve supporting other conservation advocacy and engagement teams as needed.
- Support across conservation advocacy and engagement teams as required.
Requirements
hospitality
operations
rostering
cash handling
recruitment
customer service
The ideal candidate loves providing exceptional customer service, thrives as a positive role model and has experience supervising teams in a customer‑service environment. They possess strong administration and communication skills, use initiative to solve problems, and are passionate about wildlife and the natural world. Collaboration with a range of teams and supporting others to achieve objectives are also essential.
- Qualification in hospitality, tourism, or customer service management preferred.
- Operational/supervisor knowledge of visitor attraction, tourism operation, hotel or similar environment.
- Experience rostering and daily supervision of frontline customer service/operations teams.
- At least two years experience in customer service, cash handling, reconciliation and reporting.
- Understanding of recruitment, training, and staff development processes.
- Proven ability to deliver high‑quality customer service and act as a role model for others.
- Commitment to diversity, equity and inclusion; GenderTick accredited and Pride Pledge signatory.
Benefits
This is a permanent, full‑time opportunity at Auckland Zoo, a not‑for‑profit wildlife conservation science organisation dedicated to bringing people together to build a future for wildlife. The role offers an inspiring environment working alongside passionate people.
Working at Auckland Zoo offers a unique career within a lush, green environment that directly impacts the lives of over 1.5 million Aucklanders. The organisation provides flexible working conditions, a focus on well‑being and a culture of continuous improvement.
- Flexible 40‑hour week with occasional evenings, weekends and public holidays.
- Opportunity to work in Auckland Zoo’s lush environment impacting over 1.5 million visitors.
- Flexible working conditions, focus on well‑being, and a culture of continuous improvement.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
2010
Year Established
The organization was founded in 2010 to oversee the growth and development of New Zealand's largest city.
Over 1 Million
Impact Metrics
The Council's services affect over 1 million residents annually.
10 Years
First Decade Impact
In its first decade, the Council spearheaded numerous infrastructure projects addressing rapid population growth.
Large-Scale
Urban Renewal Projects
Significant efforts have been directed toward large-scale urban renewal programs and public transportation developments.
- The Council ensures the delivery of a wide range of local services, including public transport, water management, and community facilities.
- It operates across multiple sectors, including urban development, transportation, utilities, and environmental services.
- Auckland Council has been instrumental in shaping the city’s sustainability initiatives and long-term planning strategies.
- The Council’s work delivers everything from parks and libraries to waste management and housing.
- Notable projects include the development of public transportation networks and enhancing green spaces.
- Auckland's unique location as a coastal city drives the Council's focus on managing marine and water resources sustainably.
Culture + Values
- Atawhai | Kindness, generosity
- Kotahi | Strength in diversity
- Auaha | Creativity, innovation
- Pono | Integrity
- Taonga tuku iho | Future generations
Environment + Sustainability
50% by 2030
Greenhouse Gas Reduction
Target to reduce greenhouse gas emissions by 50% by 2030 compared to 2016 baseline.
Net Zero by 2050
Emissions Goal
Aim to achieve net zero emissions by 2050, aligning with global climate targets.
94% Reduction
Per-Capita Emissions
Projected 94% reduction in per-capita emissions by 2050 compared to 2016 levels.
50% to 94%
Decarbonisation Pathway
Projected decarbonisation pathway showing a 50% reduction by 2030 and 94% reduction by 2050.
- Eliminate reliance on gas heaters and increase renewable energy use in new and existing buildings.
- Enhance public transport, cycling, and walking infrastructure to reduce private vehicle use.
- Implement waste reduction strategies across food, paper, plastic, and wood waste streams.
- Promote reforestation and sustainable land-use practices to enhance carbon capture.
- Transition to electric vehicles and zero-emission public transport systems.
- Initiatives underway include forest planting, gas boiler phase-out, and office consolidation.
Inclusion & Diversity
- Ethnic Communities Advisory Panel advises on regional strategies, policies and plans based on ethnic community experience
- Pacific Peoples Advisory Panel provides guidance to improve outcomes and engagement with Pacific cultures
- Independent Māori Statutory Board ensures adherence to Treaty of Waitangi and promotes Māori interests
- Council focus: "Recognise, value and celebrate Aucklanders\' differences as a strength" within Auckland Plan
- Diverse advisory panels reflect strategic commitment to culturally responsive policymaking