Technical Planning Team Leader

Description

• Leading, coaching, and developing a high-performing planning team.
• Supporting continuous improvement and training initiatives.
• Overseeing the scheduling of repairs to ensure “right first time” completion.
• Monitoring work-in-progress and escalating issues to maintain service delivery.
• Providing technical guidance to scope and time jobs accurately.
• Ensuring customers receive timely, clear updates and resolving complaints swiftly.
• Collaborating with other team leaders to optimise resource use.

Requirements

As our teams are patch based you'd also need to be based in or close to Worcestershire, Herefordshire and Gloucestershire.

Do you thrive in a fast-paced environment where customer satisfaction and operational efficiency go hand in hand?

Are you a confident leader with a strong technical background in building maintenance?

• Strong customer focus and problem-solving ability.
• Ability to analyse data and drive performance improvements.
• Trade-related qualifications (e.g., NVQ, City & Guilds).
• Knowledge of health & safety, HR policies, and digital tools.
• Previous trade or supervisory experience.
• Technical understanding of trade skills and realistic scheduling.
• Customer Service Management qualification or equivalent experience.
• Full Driving Licence as there will be travel across the area.
• Strong understanding of repairs and maintenance operations.
• Excellent communication and leadership skills.

Benefits

• £38,299 per annum

Training + Development

Interview process

Visa Sponsorship

Security clearance